Technical Support Manager - American Fork, United States - ConsultNet

Description

Technical Support Manager
Contract to Hire
Provo, Utah Metro area
Target Pay $80,000+ / year base salary

Job Summary:
This role is for someone who enjoys working for smaller company environments
Where you will be managing,/supervising a team of 3, and sometimes jumping in and doing the technical support yourself when the workload spikes: PC's, laptops, deskside/desktop support, network connectivity issues, Active Directory, managing software licenses, Office 365 and software application issues
While the company is small, they are also part of a larger international company and will have to work directly with their technology teams and frequent leadership groups.

Work is onsite 5 days a week at their facility
While this is a product manufacturing company, professional dress attire is still required in the offices as well as out on the production/manufacturing floor.

Required Skills:

• 7+ years of detailed and onsite technical support in an office/production environment
  
• 3+ years of supervisory / management experience over networking and/or software support groups
  
• Demonstrated experience installing, configuring, and troubleshooting PC's, Laptops, and networked devices including printers, copy/scanners, servers (they have both on-prem and cloud servers), and other peripheral devices
  
• Experience applying patches, updates, and custom configurations for user computers
• Active Directory experience setting up all user profiles, permissions, and other network accesses and to peripherals
• Experience with user access controls, data backups, antivirus and malware troubleshooting/repair
  
• Experience working with routers, switches, and firewalls
  While they have someone on staff to escalate a router issue, you should have basic experience troubleshooting the I/O to and from the router for network connectivity
• Some formal college education on networking such as advanced classes through technical schools, college courses, or formal/continual training courses offered by previous employers
  

Bonus / Soft Skills:

• Must be very communicative to all levels of the company
• Be very comfortable working with any user at all levels (production floor all the way up to the General Manager)

Be a part of the ConsultNet difference
As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America
Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities
We understand communication is key to finding the right job that matches your skills and career goals
For us, it's not just the work that we do; it's how we do the work
Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -