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    REMOTE (Must Reside in Hawaii) Pre-Encounter Rep III - Patient Support Center (Full Time, 40, Day) - Honolulu, United States - Queen's Health System

    Queen's Health System
    Queen's Health System Honolulu, United States

    4 weeks ago

    Default job background
    Full time
    Description

    RESPONSIBILITIES
    I


    JOB SUMMARY/
    RESPONSIBILITIES:

    • Responsible for performing preregistration and insurance verification functions, as assigned.
    • Provides general and specific information to hospital users, patients, families and physician offices.
    • Ensures that patients meet financial requirements.
    • Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
    • Communicates effectively to service delivery areas to maximize patient flow and customer service.
    II


    TYPICAL PHYSICAL DEMANDS:

    • Seeing, hearing, speaking, finger dexterity.
    • Frequent: sitting.
    • Infrequent: walking, stooping/bending, reaching at and below shoulder level.

    III

    TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.
    • Work pace varies and is frequently stressful.
    IV


    MINIMUM QUALIFICATIONS:
    A


    EDUCATION/CERTIFICATION AND LICENSURE:

    • High school diploma or equivalent.
    B


    EXPERIENCE:

    • One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician's office.
    • Strong time management, organizational, and interpersonal skills.
    • Ability to communicate effectively in English, both orally and in writing.
    • Proficiency with automated systems and computer applications.
    • Prior experience in insurance verification and registration preferred.
    Equal Opportunity Employer/Disability/Vet
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