7738 - Director of Technology Support Services - Technology Division

Position Type: ·   Technology/Director - Technology · Date Posted: ·   1/27/2026 · Location: ·   Technology Division · Closing Date: ·   02/20/2026 ·   Job Title: Director of Technology Support Services · DUTY DAYS: 240  · PAY GRADE: A04  · Reports to: Chief Technology Officer  ...

Job description

• Position Type:
    Technology/Director - Technology
  
  
• Date Posted:
    1/27/2026
  
  
• Location:
    Technology Division
  
  
• Closing Date:
    02/20/2026
  
  
  

Job Title: Director of Technology Support Services

DUTY DAYS: 240 

PAY GRADE: A04 

Reports to: Chief Technology Officer 

Salary Schedule: Here

Primary Purpose:

The Director of Technology Support Services provides strategic leadership and operational oversight for district-wide technology support across 71 sites and a technology ecosystem serving 45,000 students and 8,000 staff. This role is responsible for managing a team to ensure reliable, efficient, and customer-centered support for instructional and administrative technologies. 

The Director plays a critical role in ensuring high service levels, minimizing instructional downtime, and aligning support operations with district goals, cybersecurity standards, and evolving technology needs. 

Qualifications: 

1. Bachelor's degree in technology, education or business related field required
2. Master's degree in technology, leadership or related field, preferred
3. Minimum of 5 years of leadership experience in K�12 education
4. Proven experience managing large teams and budgets
5. Strong understanding of instructional technology, hardware and service management
6. Excellent communication, collaboration, and problem-solving skills. 

Special Knowledge/Skills 

• Strong leadership and team-building skills.
• Exceptional customer service orientation.
• Knowledge of K�12 instructional environments and seasonal operational cycles.
• Ability to analyze data to drive decisions and improve service outcomes.
• Skilled in project management and process improvement.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize and manage multiple complex projects under tight timelines. 

Major Responsibilities and Duties:

Leadership & Strategic Management 

• Develop and execute a district-wide support services strategy aligned to the Pasadena ISD strategic plan and instructional priorities.
• Lead, coach, evaluate, and mentor support teams including campus technicians, supervisors, warehouse team, management teams, service desk staff, and specialized support roles.
• Build a culture of customer service excellence, accountability, and continuous improvement.
• Oversee support coverage models, escalation processes, and proactive maintenance plans to reduce disruptions to teaching, learning and operations 

Operational Oversight 

• Manage daily technology support operations for end-user devices, classroom technologies, and administrative systems.
• Oversee enterprise systems including the IT Service Management (ITSM) platform, asset management systems, and device lifecycle management workflows.
• Ensure timely resolution of incidents and service requests, meeting defined SLAs and KPI targets.
• Drive optimization of processes, documentation, and workflows using industry frameworks such as ITIL.
• Coordinate with infrastructure, cybersecurity, instructional technology, network, and data systems teams to ensure seamless cross-functional support. 

Asset & Inventory Management 

• Direct lifecycle management for district devices including procurement, imaging, deployment, repairs, refresh cycles, and surplus.
• Oversee accuracy and compliance of district technology inventory and asset records. 

Budgeting & Resource Allocation 

• Assist the CTO with preparing and managing the Technology Support Services annual budget, including staffing, equipment, warranties, and contracted services.
• Analyze cost-effectiveness of support models, vendor performance, and warranty/repair programs. 

Collaboration & Stakeholder Engagement 

• Serve as the district's primary leader for technology support communication with principals, department leaders, and instructional leadership teams.
• Collaborate with Teaching & Learning to ensure support for classroom technologies, instructional software, and digital learning environments.
• Partner with HR, Finance, and Operations to support key district systems and seasonal workflows (e.g., scheduling, assessment windows, PEIMS, onboarding). 

Compliance, Security, & Standards 

• Ensure support operations follow district cybersecurity policies, data privacy requirements, and state/federal regulations.
• Coordinate with cybersecurity leadership on compliance, patching, device security, and incident response.
• Develop and enforce district technology standards, procedures, and best practices. 

Mental Demands: 

• Ability to communicate effectively (verbal and written); maintain emotional control under stress; interpret policy, procedures, and data; coordinate district functions. 

Physical Demands/Environmental Factors: 

• Frequent prolonged and irregular hours; repetitive hand motions; prolonged use of computer; steady phone interactions; moderate standing, walking, bending, and working from ladder.
• Must be able to lift at least 50 pounds.