Description
Job DescriptionJob SummaryA Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety Provider office staff to resolve device issues, while providing exceptional customer experience.
What You Will DoOngoing daily outreach to customers to provide level one technical supportBuild relationships with both customers and vendorsEfficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely mannerMeet performance standards for quantity and quality of customer interactionsAutonomously manage and troubleshoot issuesDevelop thorough knowledge and understanding of customer challenges, expectations and success measureDevelop ongoing documentation of practices for all customer interactionsWork collaboratively with internal Customer Success and Onboarding TeammatesWhat We NeedMinimum 2 years experience in customer service roleConsistent ability to craft clear, grammatically correct, and professional business communicationDesired QualificationsStrong work ethic and quality standardsDetail-orientation strong attention to detail and focus on accuracyProven problem solving and decision-making skillsWhat Youll Need To SucceedProfessional demeanor to successfully represent and serve as part of the companys brandAbility to quickly learn the Companys products and servicesCuriosity and a commitment to continuous learningMotivated self-starter who proactively takes initiativePoise under pressure and ability to work in a fast-paced, high-stress environmentHighly effective problem-solver with ability to quickly acknowledge when issues should be escalatedExcellent verbal and written communication skillsStrong interpersonal skills ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teamsExceptional organizational skills and ability to juggle competing prioritiesAdvanced skills in Microsoft Word, Excel and PowerPoint#J-18808-Ljbffr
