Member Services Associate - Boston
1 day ago

Job description
Job Purpose
Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions.
Duties And Responsibilities
Member Service Experience
Deliver an exceptional member experience every time by:
Greeting members as they enter the branch.
Carefully listen during every member interaction.
Communicating efficiently, showing patience and thorough attentiveness.
Uncovering member's financial needs through meaningful discussion and exploration.
Making educated product and service recommendations based on professional knowledge.
Following up to ensure satisfaction.
Operational Proficiency
Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.
Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks.
Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information.Job Posted by ApplicantPro
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