- Answers incoming calls; assists or transfers to others as appropriate.
- Operates a variety of communication equipment including two-way radio, telephone, computer and scheduling system.
- Schedules daily calls and reservations in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties; including the in-town commuters, rural and inner-city buses using a dispatch software program.
- Monitors two-way radio, mobile phones and vehicle location via dispatching software for information regarding scheduling, issues and field situations; 0notifies supervisor of situations requiring attention.
- Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
- Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police and other dispatchers as required.
- Communicate with passengers as needed.
- Answers questions within the position responsibilities and transfers on to others as appropriate.
- Tracks and monitors allocation of bus tickets to drivers.
- Prepares the rural route and special trip listings for the drivers.
- Prepares and enters a monthly calendar of all routes into dispatch software program.
- Helps to notify the public of closings.
- Tracks riders' no-shows.
- Schedules daily bus routes in response to passenger service requests (same day service). Review, organize, and maintain trip manifests to maximize route efficiency.
- Maintains riders' profiles; including home addresses and phone listings on all new and existing riders.
- Creates and maintains various documents, reports, spreadsheets, and data as directed by supervisor.
- Assists in preparing monthly Status and Annual Reports.
- Schedules special trips as requested.
- Has general knowledge of Jefferson routes.
- Sells Transit bus tickets including Summer Kid passes.
- Stays up to date on the FTA part 40 requirements to make reasonable suspicion referrals.
- Serves as a back-up Route Scheduler for the RTC program.
- Helps maintain the cleanliness of the office location.
- Performs other duties and tasks as assigned by supervisor.
- Associates Degree or two years equivalent of experience working in a similar position such as office support, dispatch, communications, or reception/switchboard utilizing phone, organizational and communication skills with the public.
- Two years of experience working with computers, including Microsoft Word and Excel, email and internet.
- Ability to understand city street structure and to effectively communicate city and rural directions to others.
- Excellent interpersonal, written and verbal communication skills.
- Pleasant and professional phone skills.
- Ability to work as a part of a team. Ability to establish and maintain effective working relationships with others.
- Pass pre-employment drug screening and background search requirements as listed on Conditional Job Offer; upon hire and continuously meet requirements thereafter. Participate in subsequent drug/alcohol testing and background searches as appropriate.
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Bus Driver
17 hours ago
Tri-Valley Opportunity Council Thief River Falls, United States· SUMMARY OF PRIMARY FUNCTION · The Bus Driver position has primary responsibility for the safety of passengers transported by the Tri-Valley Heartland Express Bus. The Bus Driver position has considerable contact and interaction with the public, requiring exceptional positive ...
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Production Planner
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Environmental Program and Project Supervisor
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CDL Truck Driver
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wm Grand Forks, United StatesAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Shift Schedule: 1 st Shift (10 to12 ...
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Route Parts Delivery- Grand Forks, ND
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Wallwork Truck Center Grand Forks, United States** Wallwork Truck Center Route Parts Delivery- Grand Forks, ND** · **Job Category****:** Parts **Requisition Number****:** WALLW001592 Showing 1 location **Job Details** · **Description** · Wallwork Truck Center, a subsidiary company of Wallwork Inc., is currently hiring for a ...
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CDL Truck Driver
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registered nurse
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Records & Administrative Services Specialist
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Alerus Financial Grand Forks, United States Full timePosition Summary: · The Records & Admin Services Specialist is responsible for supporting enterprise data management and administrative services. This position assists with records management as well as producing and routing customer communication and fulfillment mailings, check ...
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Environmental Program and Project Supervisor
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Minnkota Power Cooperative, Inc. Grand Forks, United States Full timeEnvironmental Program and Project Supervisor · Minnkota Power is seeking qualified applicants for an Environmental Program and Project Supervisor located at our Grand Forks, North Dakota headquarters. · Position Summary · Environmental Program/Project Supervisor, supervises envi ...
Transit Route Coordinator - Crookston, United States - Tri-Valley Opportunity Council
Description
SUMMARY OF PRIMARY FUNCTIONS
Under the direction of the Assistant Director of Transportation Programs and in line with Tri-Valley's philosophy, mission, and goals, the Transit Route Scheduler's primary responsibilities include daily scheduling and dispatching of the Heartland Express Transportation services as well as related word processing, and general program support duties. Route scheduling responsibilities include, but are not limited to coordinating rides, scheduling special trips, ticket management and sales, monthly reports, and public relations. Consistently displays a positive, respectful demeanor toward callers, clients, vendors and drivers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Primary Duties and Responsibilities