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    Team Leader - Knoxville, United States - Pei Wei Asian Kitchen - Turkey Creek

    Pei Wei Asian Kitchen - Turkey Creek
    Pei Wei Asian Kitchen - Turkey Creek Knoxville, United States

    4 weeks ago

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    Description

    At Pei Wei, Shift Leaders directly assist our Management teams and play a critical role in the success of our restaurants. Our Shift Leaders share the responsibility for training and guiding the behaviors of other team members. Success in this role requires the ability to work all aspects a restaurant from guest service to kitchen execution. Additionally, capacity to understand and use back-office systems is critical to the role. Being comfortable as a leader is essential since Shift Leaders are asked to take the lead role in the absence of the Management.

    Requirements:

    Education and Certifications:

    High School Diploma or equivalent preferred

    Experience:

    External Candidates: 6 months shift lead experience

    Internal Candidates: 4 months Pei Wei experience

    Competencies:

    Action Oriented

    Consistently works hard at an appropriate pace

    Is energized by taking on challenges

    Is committed to the brand and the team

    Looks for and shares ways to improve team performance

    Customer Focused

    Puts needs of guests and team members first

    Identifies ways to exceed customer expectations

    Effectively handles difficult customer situations

    Notifies Managers of customer service failures or employment concerns in a timely manner Self-Motivated

    Is passionate about individual and team success

    Looks for ways to go above and beyond

    Takes feedback positively and applies it to improve performance

    Maintains high performance when leadership isn't present

    Working Conditions:

    Must be able to stand and walk for periods of four to ten hours in length each shift.

    Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift.

    Must be able to hear with 100% accuracy with correction.

    Must be able to see at 20/20 vision with correction.

    Disclaimer:

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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