practice mgr oncology - Batesville, United States - Margaret Mary Health

Description

Location/Department: Oncology

Fulltime

Job Summary:

Manage the day-to-day activities of Margaret Mary Health Oncology Services practices (Medical Oncology & Radiation Oncology) including those services that are embedded within the practice (Oncology pharmacy, Social

Worker, etc.). Establish & maintain a strong working relationship with the Oncology providers & any internal/external stakeholders.

Supervisory Responsibilities: Oversees Oncology & Radiation staff

Duties/Responsibilities:

• Directs & coordinates all activities within the physician offices.
• Develops & maintains operational & capital expenditure budgets including timely explanation & corrective action plans to resolve budget variances.
• Monitors the status of patient billing, collections & days outstanding in accounts receivable including timely explanation as required by the CFO.
• Reviews reports & financials with the Director.
• Schedules team members to optimize patient volumes & physician availability.
• Ensure adequate office supplies are available.
• Promotes customer service focus & conducts patient satisfaction surveys.
• Embraces & supports customer service goals & standards.
• Ensures that department team members understand the customers' needs & provide courteous individualized attention to customers, visitors, community members, & fellow team members.
• Conducts annual team member performance evaluations (this includes active coaching & development of team members) & obtains physician input for team member evaluations.
• Develops & administers departmental policies & procedures.
• Enforces & administers Human Resources & departmental policies.
• Maintains safe & secure work & patient care environment.
• Provides regular training/education to ensure optimal performance of team members.
• In collaboration with Medical Staff Coordinator & Director ensure proper credentialing & onboarding are completed.
• Maintains referral tracking procedure & completes annual report of referral patterns.
• Provides oversight of ancillary services within Oncology such as pharmacy, social services, dietary while also maintaining a strong dotted line to those main departments within the organization.
• Communicates honestly & effectively with others & improves the work environment in which he/she influences team members in a positive way & they feel valued & respected.
• Initiates all hiring, training, development, disciplinary action & termination of all department team members.
• Develop strategies to improve the performance, effectiveness & morale of the department team members.
• Actively & positively involved in inter & intra departmental programs, projects, teams & processes that benefit their & other department(s).
• Optimizes EHR/billing system efficiencies in office.
• Facilitates communication between departments, units & physicians to eliminate silos & fragmentation.
• Conducts staff meetings monthly.
• Meets individually with each physician monthly.
• Develops & maintains strong communication & relationships with visiting physicians & the administrators from that parent organization (ex: TCH Oncology).
• Monitor's physician's medical record completion.
• Coordinates, participates & implements necessary changes from practice audits.
• Ensures accurate & timely processing of payroll information.
• Oversees maintenance & documentation of office charts/forms.
• Develops & implements standard office procedures.
• Documents team member performance according to policy.
• Conducts & documents PI activities.
• Completes management reports & special projects assigned.
• Maintains compliance with all regulatory & industry changes.
• Develops master patient list for all practices.
• Ensures Billing Specialists are up-to-date on proper diagnostic coding to maximize reimbursement.
• Develops annual goals for the office practices that are in keeping with the hospital's mission, vision, values & strategic direction.
• Identify barriers to care & propose plans for improvement.
• Participates in CoC meetings & planning in collaboration with Registrar & Director.
• Actively participates in clinical analyst meetings addressing EMR concerns & facilitates communication of changes directly related to EHR.

Required Skills/Abilities:

• Strong leadership skills
• Knowledge of clinical settings & broad understanding of today's healthcare challenges
• Strong communication & interpersonal skills,
• Financial skills including expense management & budgeting
• Strong customer service, time management & decision-making skills
• Able to multi-task; detail oriented
• Must be able to operate medical equipment & basic office equipment.

Education and Experience:

• Bachelor of Science Degree in Nursing.
• Licensed Registered Nurse by the Indiana State Board of Nursing.
• Minimum five (5) years of experience in nursing, with at least three (3) years in Oncology preferred.

Physical Requirements:

• Work requires moderate physical effort with sitting, standing, walking, climbing, lifting, & reaching throughout the day.

Ability to lift up to 20 pounds for transport of general supplies