- This role supports our Federal clients and requires US Citizenship.
- As a Technical Support Professional, you will work closely with Oracle Cloud Talent Management and report to the Manager of Support.
- Your responsibilities include providing top-notch customer service support, resolving complex technical issues, and ensuring customer satisfaction.
- Troubleshoot and resolve highly complex problems related to HCM.
- Utilize your techno-functional skills and Oracle product knowledge to provide superior support.
- Interact with customers to diagnose, troubleshoot, and resolve critical cases.
- B.S. in Computer Science or equivalent preferred.
- Experience in HCM implementation or technical support.
- Proficiency in RDBMS, SQL, PL SQL, XML, Java, and more.
- Ability to lead customer meetings and discussions.
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Senior Technical HCM Cloud Talent Management Support Engineer - Orlando, United States - Oracle
Description
Join our team
Oracle Fusion is looking for talented individuals to join our team in supporting the revolution of Human Capital Management (HCM). At Oracle, we provide cutting-edge solutions for leading companies worldwide to optimize their workforce and enhance business performance.
About the Position:
Key Responsibilities:
Requirements:
Why Join Us:
As part of the Support team, you will play a vital role in providing post-sales support to our customers. You will serve as a customer advocate, resolving inquiries and technical questions to ensure customer satisfaction.
As a Senior Support Engineer, you will deliver strategic technical support and use automated technology to address customer issues effectively. Your expertise will be crucial in solving complex problems and ensuring customer satisfaction.
Qualifications:
7-8 years of experience with Core or Applications products, with demonstrated technical expertise. Bachelor's degree in a related field or equivalent experience.
