Global IT Support Manager - Woodinville, WA
3 weeks ago

Job summary
BDA is seeking an experienced Global IT Support Manager to lead BDA's worldwide support operations across 30+ locations in AMER,APAC,and EMEA.This role is responsible for delivering a high-performing, modern and resilient help desk experience that enables employees to work efficiently-anytime and anywhere.
This leader drives zero-touch support capabilities automation AI-enabled troubleshooting and modern technology asset management
Ensure consistent service delivery across all regions elevate the global employee technology experience build a scalable proactive support organization aligned with BDA's IT Operations & Infrastructure strategy
Responsibilities
- DYNAMIC LEADER AND MANAGE GLOBAL IT SUPPORT TEAMS ACROSS AMER APAC AND EMEA Ensuring Consistent And High-quality Service Delivery.
- Maintain A Follow-the-sun Global Model To Provide 24/7/365 Support Coverage– Service Operation Center (SOC).
Job description
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