Logistics Call Center Representative I - Johnson City, United States - Quest Diagnostics Incorporated

Quest Diagnostics Incorporated Johnson City, United States

3 weeks ago

Description

Logistics Call Center Representative I - Lenexa, KS - Friday to Tuesday 11:00AM - 7:30PM

Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions.

Pay Range: $16.25+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
15 PTO days first year
Paid Holidays
Annual Bonus Opportunity
401(k) with matchingcontributions
Variable compensation plan (AIP) bonus
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Blueprint for Wellness
Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
Opportunities for career advancement
Training provided
Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Strong attention to detail and adherence to process and procedure.
Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
Well organized, utilizes on-line job aides, maps etc. and can locate information readily
Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
Attends huddles, stays current on email and video communication
May assign pickup and delivery destinations to courier
Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
Excellent verbal and written communication skills
Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
May include other tasks as assigned

QUALIFICATIONS

Required Work Experience:

1+ years Customer Service or Logistics experience required

Preferred Work Experience:

Call center experience preferred

Physical and Mental Requirements:

N/A

Knowledge:

General knowledge of logistics operations

Skills:

Functional/Technical Skills
Integrity and Trust
Customer Service
Drive for Results
Composure

EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Dentist – DDS

2 weeks ago

Aspen Dental Johnson City, United States Full time

This opening is a lead dentist role, Managing Clinical Director. · $10000 Sign On Bonus and $7500 Relocation. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our b ...
Customer Service Employee

2 days ago

Omega Dynamics Johnson Creek, United States

For our location in Johnson Creek, we are looking for a Customer Service Representative (m/f/d) for Travel and Tourism + $1000 bonus in part-time/full-time. Your benefits ✓ $1000 bonus* for customer service/call center professionals (minimum 12 months experience in a call center) ...
Academic Interventional Cardiologist

2 days ago

AMN Healthcare Iowa City, United States

Job Description & Requirements · Academic Interventional Cardiologist · StartDate: ASAP Pay Rate: $ $ · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks an interventional cardiologist with the possibility of working in a subspeci ...
Cardiac Cath Lab Medical Director

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Cardiac Cath Lab Medical Director · StartDate: ASAP · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a Cath Lab Medical Director. The successful candidate will build, grow, and lead a team of fi ...
Academic Interventional Cardiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Academic Interventional Cardiologist · StartDate: ASAP · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks an interventional cardiologist with the possibility of working in a subspecialty focus. Th ...
Cardiac Cath Lab Medical Director

3 days ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Cardiac Cath Lab Medical Director · StartDate: ASAP Pay Rate: $ $ · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a Cath Lab Medical Director. The successful candidate will build, grow, and lea ...
Academic Non-Invasive Cardiologist

3 weeks ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Academic Non-Invasive Cardiologist · StartDate: ASAP Pay Rate: $0.00 - $0.00 · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a non-invasive cardiologist due to growth. · The successful candidat ...
Pediatric Dermatologist

6 days ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Pediatric Dermatologist · StartDate: ASAP Pay Rate: $ $ · The University of Iowa Department of Dermatology is seeking a board-certified or board-eligible fellowship-trained pediatric dermatologist. This position includes the opportunity to teach ...
Academic Non-Invasive Cardiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Academic Non-Invasive Cardiologist · StartDate: ASAP · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a non-invasive cardiologist due to growth. · The successful candidate's weekly schedule wil ...
Non-Invasive Cardiologist

2 days ago

AMN Healthcare Iowa City, United States

Job Description & Requirements · Non-Invasive Cardiologist · StartDate: ASAP Pay Rate: $0.00 - $0.00 · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a non-invasive cardiologist due to growth. The position has flexibility and c ...
Pediatric Dermatologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Pediatric Dermatologist · StartDate: ASAP · The University of Iowa Department of Dermatology is seeking a board-certified or board-eligible fellowship-trained pediatric dermatologist. This position includes the opportunity to teach medical studen ...
Non-Invasive Cardiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Non-Invasive Cardiologist · StartDate: ASAP · The Division of Cardiovascular Medicine at the University of Iowa Carver College of Medicine seeks a non-invasive cardiologist due to growth. The position has flexibility and can be based on the candi ...
Academic Anesthesiologist Physician

2 weeks ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Academic Anesthesiologist Physician · StartDate: ASAP Pay Rate: $ $ · AMN Healthcare is seeking a qualified general, cardiac, pediatric, chronic pain, neurology, regional, or OB anesthesiologist for a faculty opportunity with a Big Ten university ...
General Anesthesiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · General Anesthesiologist · StartDate: ASAP · AMN Healthcare is seeking a qualified general, cardiac, pediatric, chronic pain, neurology, regional, or OB anesthesiologist for a faculty opportunity with a Big Ten university with a longstanding hist ...
Division Chief, Multispecialty Anesthesia

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Division Chief, Multispecialty Anesthesia · StartDate: ASAP · The University of Iowa Department of Anesthesia is seeking an accomplished academic anesthesiologist to serve as chief of its Division of Multispecialty Anesthesia. Anesthesia for the ...
Faculty Anesthesiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Faculty Anesthesiologist · StartDate: ASAP · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the successful candidat ...
Faculty Anesthesiologist

2 weeks ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Faculty Anesthesiologist · StartDate: ASAP Pay Rate: $ $ · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the succe ...
Anesthesiologist

2 days ago

AMN Healthcare IOWA CITY, United States

Job Description & Requirements · Anesthesiologist · StartDate: ASAP · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the successful candidate must b ...
Anesthesiologist

1 week ago

AMN Healthcare Iowa City, United States Full time

Job Description & Requirements · Anesthesiologist · StartDate: ASAP Pay Rate: $ $ · A Midwest Big Ten University with a longstanding history of academic excellence seeks a qualified faculty anesthesiologist to join its department. For this academic opportunity, the successful ca ...
University of Iowa Division Chief, Multispecialty Anesthesia

2 weeks ago

AMN Healthcare IOWA CITY, United States Full time

Job Description & Requirements · University of Iowa Division Chief, Multispecialty Anesthesia · StartDate: ASAP · The University of Iowa Department of Anesthesia is seeking an accomplished academic anesthesiologist to serve as chief of its Division of Multispecialty Anesthesia. ...