Patient Intake Coordinator - Fargo - Pure Dakota Health

Description

Job Title:

Patient Intake Coordinator

Job Summary:

We are seeking a highly motivated Patient Intake Coordinator to join our team at Pure Dakota Health, a locally owned and operated medical cannabis dispensary in Fargo, North Dakota.

This is an exciting opportunity for a customer-focused individual to contribute to the growth of our company and make a difference in people's lives.

Key Responsibilities:

• Greet patients upon arrival and guide them through the intake process, ensuring a smooth and efficient experience.
• Verify patient/visitor identification and maintain accurate records, adhering to compliance guidelines.
• Maintain open communication with dispensing agents to ensure timely updates on wait times and facilitate a seamless experience for customers.
• Accurately enter patient/caregiver data into our computer system, guaranteeing up-to-date information.
• Answer phone calls and operate our computer system with precision and speed.
• Retrieve and maintain patient files, while ensuring confidentiality and discretion.
• Facilitate new patient and renewal processes, providing exceptional service to each individual.
• Welcome on-site visitors, determine the nature of their business, and announce them to the appropriate personnel, monitoring access and issuing badges when necessary.

Requirements:

• Exceptional customer service skills, with the ability to engage effectively with diverse customers.
• Ability to multitask in a fast-paced environment, manage high stress situations, and adapt to changing circumstances.
• Strong attention to detail, with a focus on accuracy and timeliness.
• Minimum of High School diploma and two years of office-related experience, with proficiency in computer skills.
• Must be 21 years of age, able to pass a state-mandated background check, and have a clean driving record.
• Able to work evenings and Saturdays, with regular attendance and punctuality expected.
• Clean, professional appearance and hygiene required.

Salary:

$45,000 - $55,000 per year, depending on experience.