Customer Service Representative - Trenton, United States - Vibrint

Description

Job Description

Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions.

Our people know they'll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. And, they know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.

We are looking to add to our customer service team. We serve our customers by fulfilling orders and interacting with them to provide information in response to questions and concerns by phone or email. Do you maintain a positive attitude even when faced with misplaced criticism? Can you turn a frown upside down? Do you have experience working for a government contractor? If so, please apply and we would love to chat further with you.

Duties/Responsibilities:

• Process, monitor, track and support high level customer orders/changes/returns according to established company policies and procedures.
• Manage and prioritize multiple concerns simultaneously.
• Track customer payments and support Accounts Receivable.
• Provide timely feedback to company management regarding challenges or customer concerns.
• Partner with the sales team to meet and exceed customer's service and company quality expectations.
• Manage inbound customer calls/emails and provide appropriate and correct information to incoming customer order status requests.
• Maintain positive attitude, even when faced with misplaced criticism or frustration.
• Performs other duties as assigned.

Requirements:

• High School diploma or GED.
• Proficiency in data entry, record-keeping, and document management.
• Minimum 2 years experience working for a government contractor with state and/or Federal contracts.
• Minimum of 2 years experience/proficiency in QuickBooks or other accounting software suite.
• Minimum of 4 years customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Effective written and verbal communication skills for interacting with employees, management, and external people.
• Working knowledge of basic mathematical principles.
• Ability to identify issues, propose solutions, and troubleshoot billing problems.
• Capability to manage multiple tasks and deadlines effectively.
• Willingness to collaborate with other professionals and departments within the company.
• Strong commitment to maintaining data accuracy and compliance with government regulations.
• Dependable and able to maintain the highest level of confidentiality of sensitive financial data.

Desired Qualifications:

• Bachelor's degree in administration or finance.

Upon request the salary range for this job will be made available. Please email your request for information along with the job listing to

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship, family structure, marital status, disability, veteran or military status or any other characteristic protected by law in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

An equal opportunity employer/disability/vet. Policy-Statement_EEO- ).

Equal opportunity legal notices can be viewed on the following PDFs: Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Nondiscrimination Provision.