Director of Operations - Indiana, PA

Director of Operations – HVAC & Plumbing · Davis Brothers Heating, Cooling & Plumbing · Indiana, PA | Executive Leadership | Full-Time · Lead a High-Integrity, High-Growth Essential Services Company · Davis Brothers Heating, Cooling & Plumbing exists to protect families and busin ...

Job description

Director of Operations – HVAC & Plumbing

Davis Brothers Heating, Cooling & Plumbing
Indiana, PA | Executive Leadership | Full-Time

Lead a High-Integrity, High-Growth Essential Services Company

Davis Brothers Heating, Cooling & Plumbing exists to protect families and businesses by delivering reliable heat, clean water, and essential services when they matter most.

We have built the foundation. Now we are building the platform.

We are strengthening this location into a model operation designed for disciplined growth and future acquisition replication. We are seeking a Director of Operations who sees opportunity in building systems, developing leaders, and scaling excellence beyond one market.

This is not a maintenance role.
This is a builder's role.

About Davis Brothers

Davis Brothers has been serving Indiana County and surrounding communities for over 80 years.

We are not a startup.
We are not a private equity roll-up.
We are a legacy business with deep community trust — now entering a disciplined growth phase.

Generations of families have relied on this company. That trust is earned daily through workmanship, integrity, and showing up when it matters most.

Today, we are combining that legacy with modern systems and operational discipline. We are currently growing at approximately 40% year-over-year — and we intend to continue that trajectory through structure, accountability, and strong leadership.

Our culture is built on:

• Ownership mentality

• Respect and accountability

• High standards without ego

• Long-term thinking over short-term gain

• Discipline that creates freedom

We believe in the Golden Rule — we treat customers and teammates the way we expect to be treated.

We believe you can be kind without being soft.
You can have high standards without arrogance.
You can build something serious and still enjoy the people you build it with.

We work hard. We expect a lot.
But we also value teamwork, trust, and having fun along the way.

We are building something designed to last another 80 years.

Momentum is real.
Execution sustains it.

The Role

The Director of Operations oversees service, install, plumbing, dispatch, and customer experience.

Your mandate is clear:

Strengthen leadership. Install and sustain SOPs. Drive disciplined execution.

You are responsible for turning vision into measurable operational performance — and ensuring growth is structured, profitable, and repeatable.

Leadership Standard

This role requires a leader who builds other leaders — and leads themselves first.

You will operate with significant autonomy. We are not looking to micro-manage an executive. We are looking for someone who sets the standard without needing it set for them.

A strong Director of Operations at Davis Brothers:

• Establishes clarity — everyone knows the standard and the score

• Builds leaders who take ownership without constant oversight

• Drives accountability without emotional volatility

• Makes disciplined decisions without waiting for permission

• Elevates performance through consistency and follow-through

• Develops strong managers who can operate independently

You understand that executive leadership requires internal discipline.

You do not require constant direction, affirmation, or correction.
You take responsibility for outcomes and adjust quickly when needed.

You build credibility through steadiness, clarity, and results.

Process & Operational Discipline

Equally important: the ability to install and sustain systems.

You must be able to:

• Build, document, and refine SOPs

• Ensure processes are consistently followed

• Implement operational cadence (daily huddles, weekly KPI reviews, monthly planning)

• Reduce firefighting and variability

• Create predictability in scheduling, margin, and performance

• Maintain process integrity as the company grows

We are building a company that runs on standards — not on heroics.

What Success Looks Like (First 12–24 Months)

• Sustain high-growth momentum while improving margin discipline

• Improve labor efficiency and operational consistency

• Strengthen KPI discipline across departments

• Install and sustain SOP compliance

• Reduce operational chaos and increase predictability

• Successfully expand plumbing and light commercial

• Build a replicable operating model for future acquisitions

This is execution-based growth.

Who Thrives Here

This role is ideal for a high-drive, self-directed leader who:

• Is energized by growth and performance metrics

• Does not need heavy supervision

• Operates with internal standards

• Is comfortable owning decisions

• Enjoys building structure and sustaining performance

• Thinks long-term and builds for durability

If you require constant direction, reassurance, or external motivation, this role will not be a fit.

The Long-Term Vision

This Indiana operation is the foundation for something larger.

Our strategy includes:

• Strengthening this location into a model operation

• Acquiring additional strong local service businesses

• Applying the same systems, standards, and leadership discipline

• Scaling intentionally across secondary markets

As the platform grows, leadership scope expands for those who consistently deliver results and align with our mission.

Qualifications

Required:

• 7+ years in operations or executive leadership

• Demonstrated experience installing and sustaining SOPs

• Experience leading multi-department teams

• P&L ownership

• Strong financial and KPI literacy

Strongly Preferred:

• HVAC, plumbing, or home services background

• Experience scaling operations past $5M+ revenue

• Proven process implementation track record

Compensation & Structure

• Competitive executive base salary

• Performance-based incentive tied to operational KPIs

• Leadership authority with measurable impact

• Opportunity for expanded responsibility as the platform grows

Full benefits details provided during interview process.

This Role Is Not For

• Leaders who avoid accountability

• Managers who resist documentation or structure

• Individuals who thrive in chaos

• Anyone seeking a low-expectation maintenance role

We are building something durable.

How to Apply

Apply through JazzHR

Qualified candidates will move through a structured interview process focused on leadership philosophy, SOP implementation history, and operational execution.

Davis Brothers Heating, Cooling & Plumbing is an Equal Opportunity Employer.

We are not hiring a manager.

We are hiring a disciplined operator who builds leaders, installs systems, and sustains high-performance growth — for the next 80 years.

If that resonates, we should talk.