- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.
- Other duties as assigned.
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
-
Patient Concierge
1 week ago
St. Luke's Hospital Allentown, United StatesSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...
-
Patient Concierge
4 weeks ago
St. Luke's University Health Network Phillipsburg, United StatesSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...
-
Per Diem Patient Concierge
6 days ago
St. Luke's Hospital Center Valley, United StatesThe Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support servic Patient, Concierge, Pediatric ...
-
Patient Concierge, Nephrology
6 days ago
St. Luke's Hospital Allentown, United StatesThe Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support servic Patient, Concierge, Nephrolog ...
-
Patient Concierge
1 week ago
Bay Endodontics Easton, United States**Patient Concierge** · **Company**:Bay Endodontics · **Location**:29466 Pintail Drive Suite 16 Easton, MD 21601 · **Status**: Full time · **Salary Range (depending on experience)**:Competitive pay · **Join Our Patient Concierge Team in Bay Endo** · Are you a talented and organiz ...
-
Front Office Administrator/patient Concierge
1 week ago
Russel S. Bleiler DMD Langhorne, United StatesWe are a well-established Oral Surgery Dental practice looking for a rockstar front office administrator/patient concierge to join our five star team We provide the highest level of care to every one of our patients. We give quality care and our team works as a unit. We take trem ...
-
Trinity Health Newtown, United States Full timeEmployment Type: · Full time · Shift: · Evening Shift · Description: · St. Mary Medical Center, a member of Trinity Health Mid-Atlantic, is looking for a Patient Concierge Navigator to join our team · Employment Type: · Full time · Shift: · 1.0 FTE, 40 hours per week. 11:30am-8pm ...
-
Dental Hygienist
1 week ago
Dental365 Quakertown, United StatesJoin the future of dentistry, led by dentists · We're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hun ...
-
Front Desk Coordinator
1 week ago
Dental365 Quakertown, United StatesJoin the future of dentistry, led by dentistsAt Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the l ...
-
Trinity Health Newtown, United States Full timeEmployment Type: · Full time · Shift: · Day Shift · Description: · St. Mary Medical Center, a member of Trinity Health Mid-Atlantic, is looking for a Patient Concierge Navigator to join our team · Employment Type: · Full time · Shift: · 1.0 FTE, 40 hours per week. 8am-4: ...
-
Front Desk Coordinator
2 weeks ago
Dental365 Quakertown, United States**Join the future of dentistry, led by dentists**: · - At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've tou ...
-
Registered Nurse
3 weeks ago
Ageless Men's Health Langhorne, United StatesFoster real relationships. Advance the cause of women's health. Improve lives. · With over 70 clinics nationwide and a growing client base, Ageless Men's Health is looking for a full time Registered Nurse (RN) to support our brand-new Ageless Women's Health location in Langhorne, ...
-
Lehigh Valley Hospital Macungie, United StatesLehigh Valley Health Network (LVHN) is seeking Emergency Medicine Physicians who are eager to be part of an exciting career opportunity. Join our new neighborhood hospital in Macungie, PA, located an hour from Philadelphia and 2 hours from NYC. Independent contractor status with ...
-
Travel CT Technologist
3 weeks ago
Epic Travel Staffing Allied Macungie, PA, United StatesEpic Travel Staffing Allied is seeking a travel CT Technologist for a travel job in Macungie, Pennsylvania. · Job Description & Requirements · Specialty: CT Technologist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 8 weeks · 40 hours per week · Sh ...
-
Travel LPN
1 week ago
Solomon Page Bethlehem, United StatesJob Description · Solomon Page is seeking a LPN / LVN Long Term Care for a travel job in Bethlehem, Pennsylvania. · Job Description & RequirementsSpecialty: Long Term Care · Discipline: LPN / LVN · Start Date: ASAP · Duration: 11 weeks · 40 hours per week · Shift: 8 hours, evenin ...
-
Travel LPN
1 week ago
Solomon Page Bethlehem, United StatesSolomon Page is seeking a LPN / LVN Long Term Care for a travel job in Bethlehem, Pennsylvania. · Job Description & Requirements · Specialty: Long Term Care · Discipline: LPN / LVN · Start Date: ASAP · Duration: 11 weeks · 40 hours per week · Shift: 8 hours, evenings · Employment ...
-
Patient Services Coordinator
5 days ago
Starkey HearCare Doylestown, United StatesReference #: 22b1a1dd b31b f871 Description · The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a p ...
-
Patient Services Coordinator
1 week ago
Starkey Laboratories Inc Doylestown, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
-
Registered Nurse
2 weeks ago
Lankenau Hospital Wynnewood, PA, United States Full timeRegistered Nurse (RN) Telemetry - Brodsky unit · Full Time Night shift or Rotating shift Opening · When you're resting in a spacious suite all your own, it's easy to forget you're in a world-class hospital. Our suites feature stylish living and dining areas, elegant bathrooms an ...
-
Registered Nurse
1 week ago
Lankenau Hospital Wynnewood, PA, United StatesRegistered Nurse (RN) Telemetry - Brodsky unit · Full Time Night shift or Rotating shift Opening · When you're resting in a spacious suite all your own, it's easy to forget you're in a world-class hospital. Our suites feature stylish living and dining areas, elegant bathrooms and ...
Patient Concierge - Quakertown, United States - St. Luke's University Health Network
Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St.Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
JOB DUTIES AND RESPONSIBILITIES:
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.
EDUCATION:
High School graduate or equivalent required.
Preference given to graduates of administrative training programs.
TRAINING AND EXPERIENCE:
Competencies required:
Customer Service experience preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.
It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke'sSt. Luke's University Health Network is an Equal Opportunity Employer. )
