Dispatcher/Customer Service Representative - Oak Creek - The Thielmann Group

    The Thielmann Group
    The Thielmann Group Oak Creek

    1 week ago

    Description
    Job Description:
    Company Overview: Thielmann Group has been a trusted name in Milwaukee Area HVAC since 1929, and still promises the same 5-star customer service with every interaction. With 3 locations and still growing, Thielmann Group has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as monthly team-building exercises, an engaging team environment, and great company culture, Thielmann Group is searching for the next stellar HVAC professional to join our growing team.
    Responsibilities
    • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
    • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
    • Manage the whereabouts and needs of every technician in the field.
    • Record the results of each service call and create report summaries for senior management.
    • Be professional and establish customer rapport, encouraging repeat business.
    • Respond to customer requests, resolving issues and promoting the brand.
    • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
    • Update customers throughout the day on the technician's progress.
    Competencies for Success
    • Develop a proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust, diffuse conflict and hold others accountable.
    • Personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
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