Support Technician - Montgomery, United States - 525 TECHNOLOGIES

Description

Job Description

Job DescriptionBenefits:

• Opportunity for advancement
• Training & development

525 Technologies is an IT company that provides full solution services to schools in the Southeastern area. We are a start-up company and offer a chance for you to pave your own career in the IT Industry We are seeking an Entry Level Support Technician to join our team. You will gain hands on knowledge and experience If you are organized, have an interest in IT, and eager to learn and grow we want to speak with you

You will have the opportunity to gain valuable experience while learning to master the responsibilites below:

• Run cabling and properly configure during audio-visual installations
• Run network data drops and terminate CAT6 cable
• Complete imaging steps for new computers and software install
• Work with a team of technicians to accomplish a common goal
• Provide technical assistance with computer hardware and software
• Identify hardware and software issues through diagnostic tools, customer interviews, and problem-solving techniques.
• Determine the root cause of laptop malfunctions or performance issues.
• Repair or replace faulty laptop components such as hard drives, RAM, motherboards, screens, keyboards, and power supplies.
• Install, configure, and update operating systems and software applications
• Troubleshoot and resolve software-related issues, including driver problems and compatibility conflicts.
• Scan and remove viruses, malware, and other security threats from laptops.
• Implement security measures to prevent future infections.
• Recover and restore data from damaged or corrupted storage devices
• Ensure that repaired laptops meet quality standards and perform necessary testing before returning them to customers.
• Document repair processes and maintain accurate records.
• Keep track of spare parts and inventory levels.
• Participate in training programs to enhance technical skills.
• Provide on-site technical support for schools or individuals, if required.
• Troubleshoot networking issues and connectivity problems.
• Clean laptops and remove dust or debris that may affect performance.
• Properly configure during audio-visual installations
• Work with a team of technicians to accomplish a common goal
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions

Preferred Qualifications:

• Experience in Information Technology, Audio-Visual, or Low-Voltage or interest to learn
• Okay with physical work such as lifting 50 pounds or more, bending, kneeling, and using a ladder
• Ability to build rapport
• Critical thinking skills
• Positive and professional demeanor
• Can manage their time efficiently, prioritize tasks, and meet deadlines without constant supervision.
• Reliable transportation

*Please note that this is a contract to permanent opportunity. Benefits will become available once offered a permanent position.