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    • Client Care Specialist - Canton - CareerPlug

    CareerPlug
    CareerPlug Canton

    2 weeks ago

    Full time
    Description
    Job Title: Client Care Specialist

    About the Role:
    The Client Care Specialist plays a pivotal role in ensuring the highest quality of care for clients and providing training, support, and oversight for caregivers within a home care agency. This position focuses on supervising client care, enhancing caregiver performance, and maintaining operational excellence.

    Key Responsibilities:
    • Client Care Coordination:
      • Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
      • Perform periodic home visits to monitor service delivery and client satisfaction.
    • Coaching and Mentoring:
      • Provide mentorship and support to caregivers, addressing performance issues and recognizing achievements.
      • Support in the coordination of caregiver schedules and ensure proper staffing for all client needs.
    • Caregiver Training and Development:
      • Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care.
      • Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership.
    • Field Visits and Oversight:
      • Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support.
      • Ensure all caregiving staff follow proper documentation procedures (written and digital care logs, expense logs, medication logs, etc.).
    • Jump and Run Caregiver:
      • Act as jump and run caregiver in the event that there is a last-minute call off for a client who needs support.

    Qualifications:
    • Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
    • Strong knowledge of caregiving best practices, including patient safety, personal care, and emotional support.
    • Excellent communication, and interpersonal skills.
    • Ability to handle challenging situations with professionalism and empathy.
    • Valid driver's license and an insured vehicle.


    About Us:
    We are looking for a senior care professional who has case management, social work or clinical liaison experience in either a senior care community or home-based setting. We are looking for an individual who will thrive in a small, growing,
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Client care specialist