Bulk Property Support Rep (70009827) - Tyler, TX, US,

Are you looking to Optimize your life? Start your exciting path to a rewarding career today · We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxur ...

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you

We are Optimum

Job Summary

The Bulk Property Support Representative is responsible for managing and responding to email inquiries from bulk properties and their residents with professionalism, accuracy, and care. This role requires a strong understanding of bulk accounts and the services provided, as well as the ability to resolve a wide range of service and billing issues. Representatives must be dependable, resourceful, and empowered to make decisions that support both the customer experience and the company's goals.

Responsibilities

• Respond to email inquiries from bulk properties in a professional, respectful, and timely manner.
• Manage multiple shared mailboxes simultaneously, ensuring responses are prioritized to avoid delays.
• Research and resolve complex service, equipment, and billing issues.
• Perform account functions including:
• Adding, moving, and provisioning equipment
• Sending signals and performing troubleshooting
• Correcting account codes to avoid billing errors
• Restoring services interrupted due to incorrect charges
• Processing transfers and setting up accounts for installation or upgrades.
• Work effectively in Salesforce, IDA/DDP, Remedy, WHA, Boost and any other company systems and tools needed to resolve issues.
• Provide accurate and detailed written communication when documenting or resolving cases.
• Collaborate with internal teams to address escalated or cross-functional issues.
• Proactively identify solutions that balance customer needs and company objectives.
• Maintain a full understanding of bulk accounts, agreements, and services provided.
• Communicate empathetically and courteously, ensuring customers feel valued.
• Place outbound calls to customers when additional clarification or follow-up is required.
• Bring all issues and concerns to complete resolution, minimizing repeat contacts.
• Contribute to team success by sharing knowledge, assisting peers, and maintaining accountability.

Qualifications

Qualifications & Skills

• Strong written and verbal communication skills, with professional email etiquette
• Ability to perform thorough research and apply problem-solving skills to resolve complex issues
• Knowledge of bulk account structures, billing processes, and service provisioning
• High level of dependability, accountability, and integrity.
  Ability to work effectively both independently and as part of a team
• Empathy, patience, and respect when engaging with customers and property representatives
• Strong organizational skills and attention to detail.
• Resourcefulness and confidence in making sound decisions
• Customer-first mindset with an understanding of the business impact of bulk property relationships

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

[Standard Pay transparency Director ]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33, $48,338.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

[Cross-Posting Director and above - Only 1 state from NY, NJ, CA]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is [Manually enter Min] - [Manually enter Mid] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

[Cross-Posting Director and above - 2 states or more from NY, NJ or CA]

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Manually enter state] is [Manually enter Min] - [Manually enter Mid] / year.

The starting pay rate/range at time of hire for this position in [Manually enter additional state] is [Manually enter Min] - [Manually enter Mid] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.