- Customer Service administrative a. Interacts and provides positive and effective customer service to patients and families.
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Sr. Patient Experience Representative
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Sr. Patient Experience Representative
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Boston Children's Hospital Watertown, United StatesJob Posting Description · The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Pro ...
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Patient Experience Representative
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Boston Children's Hospital Waltham, United StatesJob Posting Description · This position is in Waltham · The PER I shall be responsible for: · Customer Service Demonstrates positive and effective customer service · Responds to routine inquiries about hospital protocol, policies, and procedures · Involves supervisor to assist wi ...
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Patient Experience Representative
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Boston Children's Hospital Watertown, United StatesJob Posting Description · The PER I shall be responsible for: · Customer ServiceDemonstrates positive and effective customer service · Responds to routine inquiries about hospital protocol, policies, and procedures · Involves supervisor to assist with resolution of complex iss ...
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Patient Experience Representative
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Patient Experience Representative
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Boston Children's Hospital Boston, United States Full timeJob Summary · *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* · The Center for Airway Disorders (CAD) at Boston Children's Hospital is one of the largest and most experienced centers treating infants, ...
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Patient Experience Representative
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Boston Children's Hospital Boston, United States Full timeJob Summary · Hemodialysis Unit - Patient Experience Representative · Training schedule will be Monday -Friday 7am-3:30pm, then after training will be a rotating schedule including Saturdays. · $2,000 sign-on bonus (terms/taxes apply) · 1. Customer Servicea. Interacts and provid ...
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Patient Experience Representative
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Patient Experience Representative
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Customer Experience Representative
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Enterprise Holdings East Boston, United StatesOverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing compa ...
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Customer Experience Representative
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Customer Experience Representative
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Customer Experience Representative
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Patient Experience Representative II
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Patient Experience Representative I
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Boston Children's Hospital Boston, United States Full timeThe experts in the Boston Children's Hospital Division of Gynecology specialize in gynecologic care for newborns to young adults. We pride ourselves in providing the answers patients and families seek in simple language that children, teens and parents can understand – from addre ...
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Patient Experience Representative I
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Boston Children's Hospital Boston, United States Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* · As one of the leading and largest programs of its kind in the U.S., the Boston Children's Pulmonary Hypertension Program brings together diverse, skil ...
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Patient Experience Representative Psych Unit
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Boston Children's Hospital Waltham, United States75176BR · - Psychiatry and Behavioral Sciences · **Job Posting Description** · **The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling ...
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Patient Experience Representative
3 weeks ago
Boston Children's Hospital Brookline, United StatesJob Posting Description · Patient Experience Representative · Developmental Medicine - Hybrid 8:00am-4:30pm · $2,000 sign-on bonus (terms/taxes apply) · 1. Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operati ...
Patient Experience Representative - Waltham, United States - Boston Children's Hospital
Description
Job Posting DescriptionPlease note that this role is in Waltham, MA (free parking).
Infusion and day treatment Waltham
4:00 p.m.-8:00 pm.
There are 6-10 nurses at this location. The staff sees about 50 patients a day. The Infusion center helps with IV medication administration for multiple specialties throughout BCH.
Patient Experience Representative
Accurately collects, verifies, and records all patient demographic and insurance information required for the admission and billing of hospital services in EHR system.
d. Ensure all medical services/hospitalization requiring Prior Authorization and/or Referral are coordinated through the appropriate insurance provider and payer(s). e. May be required to document all Prior Authorizations and/or Referral in EHR (setting dependent). f.Provides the patient with the required forms and obtains appropriate signatures:
General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Financial Assistance policy. g. Ensures that the patient is escorted to the appropriate area upon completion of the registration process. h. Generates patient labels and identification bracelets. i. May be required to collect, record and secure co-payments made by patients/ families (setting dependent). j.
May be required to prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process (setting dependent).
k. May be required to call PCP offices to notify them of admissions in the ED/ICU (setting dependent). l. Notify unit of patient arrival. m. Process patient transfer/discharge paperwork. n. Update information boards. o. Request an ambulance pick up. Assist with registering ambulances as required. p. Validate patient parking. q. Confirm discharge paperwork is received, verifying that the paperwork is accurate and reflects patient information. 3. Scheduling a.May be required to schedule/Cancel/reschedule patient appointments, including but not limited to tests or procedures for patients such as lab work or x-rays, orders, and hospital outpatient visits (setting dependent).
b. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. c. Monitors daily schedule and coordinates flow with clinicians /supervisors. d. May be required to enter referrals (setting dependent).
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
Unit coordinator. Medical secretary. Administrative assistant
