Front Office Coordinator - Dallas, United States - Visiting Nurse Association of Texas

Description

Come and join our exciting team of Meals on Wheels employees We provide hot, nutritious, freshly prepared meals five days a week to Dallas County residents who cannot obtain or prepare meals for themselves due to illness, advanced age or disability.

These meals contribute to the overall health and well-being of participating seniors including those with chronic illnesses who are homebound.

The VNA Meals on Wheels Front Desk Coordinator responsibilities will include greeting and directing visitors who come to the building, providing support services to the Meals on Wheels program by answering a multi-line phone system, processing, and fulfilling supply requests, processing referrals for Meals on Wheels clients, providing administrative support for various projects, and handling other administrative duties as assigned.

This is not a hybrid or remote position. This position is a M-F, in-office position.
Greet, check-in, and direct visitors who come to the building.
Answer multi-line phone system, and direct calls to appropriate team members for action.
Maintain inventory of office supplies.
Process and fulfill supply requests.
Manage incoming and outgoing correspondence.
Provide administrative support for various projects.
Works with internal and external customers to achieve timely and friendly customer-centered delivery of services.
Occational delivery of meals to clients as needed by the program.
Other duties as assigned.
Qualifications, Skills, and Abilities
High school diploma or equivalent required.
Two (2) years or more previous experience in a customer service environment or business office.
Excellent communication and interpersonal skills.
Expert customer service skills to effectively manage customer relationships.

Knowledge of Meals on Wheels program and community resources to interpret and apply practical measures to meet customer needs (preferred).

Demonstrates proficiency with Microsoft Office applications (Outlook, Excel, and Word).
Ability to relate cooperatively to clients, volunteers, and staff of various professional backgrounds.
Detailed oriented with ability to organize and prioritize workload.
Fluency in Spanish is helpful.
Demonstrates the characteristics of courtesy, honesty, and integrity necessary to meet customer service expectations.
Previous volunteer experience, preferably in a health care or nonprofit environment (preferred).
Special Requirements
Valid Texas Driver's License required.
Proof of valid Texas Automobile Liability Insurance required.
Automobile or access to an automobile in good working condition.
Continuing Education Requirement
VNA required annual training (through Relias, or other approved programs).
Working Conditions
Environmental Conditions/Hazardous Exposure:

driving within 50+ mile radius; contingent upon current weather conditions.

Physical Effort:

minimal.

In VNA office:

good.

Physical Demands
Capacity to lift up to 25 pounds occasionally.
Must be able to walk, stand, sit for extended periods, and enter sites without disability access.
Clerical and administrative work requiring vision.
Manual dexterity to operate office equipment (computer, copier, fax, etc.).
Level of Supervision
The above responsibilities follow clearly defined instructions. Instructions, once established and defined, normally allow the job to be completed without direct and/or frequent supervision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Qualifications

Skills

Preferred

Customer Service

Novice
Behaviors

Preferred

Team Player

Team Player

:

Works well as a member of a group
Dedicated

Dedicated

:

Devoted to a task or purpose with loyalty or integrity
Enthusiastic

:

Shows intense and eager enjoyment and interest
Detail Oriented

Detail Oriented

:

Capable of carrying out a given task with all details necessary to get the task done well
Motivations

Preferred

Self-Starter

:

Inspired to perform without outside help

#J-18808-Ljbffr