Senior Network Engineer - Houston, United States - Tokio Marine HCC

Description

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations.

With the strength and stability that comes from being a member of the Tokio Marine Group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people don't even know exist.

Every policy we write is special, enabling our clients to do amazing things. From

insuring

the crops that feed us to the rock concerts that entertain us

, to rescuing international travelers in trouble, we offer more than 100 classes of specialty insurance. Applying our Mind Over Risk philosophy to writing insurance allows our customers take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.
About the


role:

The Team:
The Global Network Services Team is an integral part of the Infrastructure Services function within Corporate IT and are responsible for the effective operation of global network and telecommunication services across

TMHCC, spanning

more than

80 locations globally.
We are a small

but high performing global team, split across London and Houston; operating on a 24x7 basis to deliver a stable, secure, and scalable service for Tokio Marine HCC

.

The team is split functionally, between Engineering and Operations, to ensure necessary focus is applied to each discipline.
The Role
Reporting to the Network Operations Manager,

you are

part of our Operations team, responsible for managing and maintaining

global

complex network system

s, including

routers, switches, load-balancers, firewalls, network management and monitoring tools.

Help

drive a service delivery mentality across the team, as well as help drive service improvements across technology and processes.
You

are a key part of our

technical leadership across the Operations team and support driving the necessary proces

s

improvements.

Key Responsibilities:

Proactively operate, maintain, and monitor the network infrastructure globally, delivering "network as a service" to each business unit across TMHCC.

Incident Management

–

resolve

network incidents including troubleshooting complex outages.
Change Management

–

ensure

network changes

comply

with change management processes.
Problem Management

- all open problem records

updated and reported on

.

M

entor

junior

team

members on policies and procedures, technical problems, and methods.

Provide technical expertise across the organization relating to Networks, including on-going maintenance and surveillance of related networks

/

applications.

E

nsure

quality and productivity with the network portfolio.

Champion installation and configuration documents and other reference guides

.

Actively participate and engage in network design governance.

Document

network infrastructure and

ensure network is

performing as required for

all stakeholders.

Identification and recommendation on cost-effective technology solutions

.

Skills and Experience:

8

years' experience

of internetworking within a global enterprise organization users).

Considerable experience

implementing, managing, and troubleshooting networks in a pressurized environment, ideally within Financial Services

/I

nsurance.

Extensive planning

knowledge and background in

managing change to tech, services

,

and products.

Expert knowledge of industry changes, updates, and technical developments related to IT networking.

Cisco Routing & Switching (IOS, ASR, ISR, NXOS)

Cisco Application Centric Infrastructure (ACI, APIC)

Cisco Identity Services Engine (ISE)

Cisco Adaptive Security Appliance (ASA, Firepower, NGFW)

VMWare VeloCloud SD-WAN

Citrix NetScaler Load balancing & content switching

BGP and OSPF

QoS (Quality of Service), ACL (Access Control Lists)

Network Traffic Analysis (

Netflow

, SPAN)

SolarWinds and Thousand Eyes

Qualifications and Requirements:

Degree in Computer Science, a related field, or equivalent education and/or experience

Cisco CCNP certification or higher;

CCIE highly preferred

TIL v3 foundation or higher
Please note that this role will be an in-person. onsite position (4 days office/1 remote) located in Houston, TX.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this

time.

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