CX Ecosystem Development Manager for Top Partner Engagement - Cincinnati, OH

We help the world run better · At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – bu ...

Job description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title: CX Ecosystem Development Manager for Top Partner Engagement

What You'll Build:

As an Ecosystem Development Manager (EDM) at SAP for Customer Experience (CX), you will drive ecosystem development strategies, acting as a trusted consultant and thought leader for our top partners.

Your role will be instrumental in guiding partner investments in SAP solutions, including Cloud LoB, Data, Business Technology Platform and Artificial Intelligence (AI). You will harness your expertise to foster relationships and influence partners to enhance their sales strategies, co-innovation projects, and implementation approaches. Additionally, you will ensure seamless coordination with SAP's account teams and the broader global partner network.

Key Responsibilities:

Be the Strategic Connector & Innovator:

• Cultivate and maintain deep, strategic relationships with key CX contacts on the partner side and be the best networked individual in the partner's organization to maximize LoB outcomes.
• Maintain a relationship map, including a clear overview of all relevant stakeholders, and their current perspective on SAP (e.g. detractor, promotor, neutral) to ensure transparency, alignment, and effective collaboration with CX leadership (e.g. CRO, CPO, CMO and others).
• Partner with regional Customer Experience leaders as part of the SAP practice to ensure strong alignment, disciplined regional execution, and clear accountability for quarterly performance outcomes.

Drive Strategic Initiatives & Joint Business Planning:

• Build an annual joint business plan specific for CX for all key partners, with clearly formulated goals, objectives and an execution plan in collaboration with the Seller Partner Manager.
• Each plan will integrate with SAP's overall business objectives and include joint agreements on e.g. pipeline and bookings, target industries and accounts, solution experience, joint go-to-market initiatives, joint innovation (e.g. new AI use-cases or SAP Business Data Cloud Insight Apps), joint events, joint content strategy (e.g. white-papers, blogs, etc.), and joint thought leadership.
• Establish go-to-market (GTM) strategies across partners, encouraging the adoption of SAP innovations and fostering expansion across lines of business towards comprehensive Business Suite coverage and develop Business AI adoption for CX.

Execution Engine & Foster Ecosystem Development:

• Actively drive the execution of the business plan, by running weekly forecast calls, addressing issues in a constructive and productive manner (e.g. partner recommending competitive solutions in jointly aligned industries), navigating the partner and SAP organization to get the right people work on the most important initiatives, driving accountability, etc.
• Collaborate with regional EDMs for CX and strategic Partner Managers to execute partner business plans, promoting investment in SAP's Cloud solutions and accelerating demand generation efforts.
• Support partner readiness across the entire customer lifecycle, acting as a trusted advisor during pre-sales and post-sales activities.
• Drive partner transformation, facilitating enablement programs to scale partners' cloud delivery practices and capabilities.
• Ensure successful customer outcomes with smooth, high-quality go-lives, prioritizing partner implementation excellence and customer satisfaction.

Stay close to key deals:

• Connect SAP account teams to the relevant account / industry / tech teams on the partner side to drive success in key pipeline deals.

• Empower SAP account teams and partners to collaborate effectively, ensuring a mutual emphasis on the unique value and benefits of SAP solutions.

• Work closely with partner network to identify and co-develop new business opportunities, expanding our shared strategic pipeline for mutual growth and success.

What You'll Bring:

• 5-10 years of experience in Business Development, Solution Advisory, or Partner Management, with over 5 years of specialized expertise in CX.
• Strong networking skills with Solution Area-specific stakeholders and a proven track record of fostering successful partnerships.
• A passion for cross-organizational collaboration and the ability to coordinate diverse stakeholders to nurture and advance partner relationships.
• Exceptional strategic thinking with proven leadership in complex, global program and portfolio management.

Where You'll Belong:

As a member of SAP's Partner Ecosystem Success organization, you will be part of the Partner Business Growth pillar, which focuses on enhancing domain expertise and investment with partners, ensuring delivery excellence, and evolving SAP's PartnerEdge program in line with strategic goals. You will collaborate with Solution Area teams in Customer Success, Product Engineering, and global and regional partner teams to drive innovation and growth.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 194, USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid