- Respond to guest concerns and request to ensure complete guest satisfaction
- Create schedules for restaurant front of house staff and restaurant bar staff including all meal periods with budget and business levels in mind
- Assist Director of Food & Beverage in booking large groups that do not require banquet staff
- Ensure server tips sheets are turned in daily and review to verify amounts are correct
- Turn server tips sheets into Human Resources for payroll daily once verified
- Conduct inventory monthly and turn in reports from inventory to the Director of Food & Beverage
- Execute and oversee ordering of restaurant related items (excludes kitchen food ordering)
- Attend department meetings scheduled by the Director of Food & Beverage
- Review all special promotions, party bookings and BEO's for the shift/day
- Responsible for completing all tasks on the manager check list on a daily basis
- Ensure that menus are in presentable condition for the day and upcoming shift
- Inspect and ensure all dcor, tables, chairs, table settings and uniforms are presentable and meet Seascape Beach Resort standards
- Maintain the managers daily log each shift (including recording of day's events, employee issues, maintenance items, housekeeping calls)
- Provide Micros support to restaurant
- Complete labor report and review timecards daily to ensure time cards are accurately completed by employees
- Provide support to restaurant service staff when necessary including but not limited to:
- Taking orders, running food, clearing and re-setting tables, moving chairs and tables, tending bar and coffee stations
- Complete FOH functions including but not limited to daily cash reconciliation, opening and closing procedures
- Provide staff feedback and coaching where necessary
- Participate in the hiring process through interviewing candidates alongside the Director of Food & Beverage
- Perform other related duties as requested by the supervisor
- Ability to take care of the customers needs while following company procedures
- Must be tech savvy and capable of using Canva, Microsoft Excel, Word, Publisher
- Basic knowledge of social media and marketing to partner with in-house marketing team
- Ability to accept responsibility and account for his/her actions
- Knowledge of people management and strong ability to lead a team
- Understanding of staffing needs and capabilities to staff according to business levels
- Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities
- Ability to make critical decisions while following company procedures
- Ability to find a solution for or to deal proactively with work related problems
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions
- Extensive experience with training staff and implementing SOPs and processes
- Two year's related hotel/resort restaurant industry experience and/or training
- Must have at least 4 years of experience managing a staff and a restaurant
- At least 4 years of proven experience training staff
- High school or GED graduate
- Ability to read, comprehend and provide instructions, both written and verbal
- Have working knowledge of Micros POS and back office reporting functions
- Proficient in Outlook and Microsoft internet applications
- Must provide valid document(s) to work in the US
- Must have valid Food Handler Certificate
- TIPS certification required
- Valid California Driver License is required (for specific positions)
- Lift 25-50 lbs.
- Sit, stand and walk for long periods of time
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Restaurant Manager - Aptos, United States - Seascape Beach Resort
Description
Job DetailsJob Location
Seascape Beach Resort - Aptos, CA
Position Type
Full Time
Education Level
High School
Salary Range
$75, $95,000.00 Salary
Job Shift
Any
Job Category
Restaurant - Food Service
Description
SUMMARY: Oversees the restaurant floor staff during heavy foot traffic hours and manages the backend administrative duties of the Sanderlings Restaurant.
While performing the duties of this job, the employee must be able to:
