Patient Services Rep - Silver Spring, United States - Children's National Health System

Children's National Health System Silver Spring, United States

4 weeks ago

Description

Job Description - Patient Services Rep - CNPA Silver Spring G9)
Job Description
Patient Services Rep - CNPA Silver Spring

(

240000G9

)
Description
The Patient Service rep (CNPA) will perform basic medical front office duties.

Will be responsible to greet patients and visitors, schedule appointments, provide administrative support, gather demographics, verify insurance eligibility, collect copay, deductibles, balances, check credit balances and maintain patient electronic health records (EHR).

Process specialty referrals and assist in training new staff. Perform everyday duties under close supervision.
Qualifications
Qualifications

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Medical office/business office setting (Preferred)

Required Skills/Knowledge
Basic math skills.
Basic knowledge of office procedures.
Basic knowledge of medical terminology .
Knowledge of patient financials & accounting.
Knowledge of insurance verification.
Knowledge of scheduling appointments.
Great communication and customer service skills.
Ability to follow precise procedures and is detail-oriented.
Knowledge of Microsoft Office suite.

Functional Accountabilities
Patient Services Account

Review, verify , update and perform all other patient account information and duties at every visit as defined in the training manual.

Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR; collect and process administrative charges as appropriate.

Patient Services Scheduling
Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
Verify patient insurance eligibility and coverage prior to service.
Ensure the schedule is accurate and up to date (Ex:

check-in, check-out, and no shows).
Schedule patient appointments accordingly based on the scheduling policy.
Process patient referrals according to the Referral loop and PCMH workflow.
Office Support and Administration
Answer phones and handle calls promptly and accordingly.
Give and obtain accurate and pertinent information to and from callers.
Ensure all patient related communications are as defined by the PCMH workflow.
Scan appropriate documents into a patient's chart in a timely manner.
Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.
Professional Development
Attend meetings as required, and participate in committees as requested.
Participate in professional development activities

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently
Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location

Primary Location

:

Maryland-Silver Spring
Work Locations

Work Locations

:

CNPA Silver Spring

10801 Lockwood Drive

Suite 230

Silver Spring

20901
Job

Job

:

Administrative Support / Customer Service
Organization

Organization

:

Childrens Peds and Assoc
Position Status

:

R (Regular)

FT - Full-Time
Shift

:

Day
Work Schedule

:

Full-Time
Job Posting

Job Posting

:

Mar 16, 2024, 2:47:40 PM

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment:

a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors).

Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

#J-18808-Ljbffr

Patient Service Rep

7 hours ago

Randstad North America, Inc. Silver Spring, United States

Are you looking for the next steps in your Healthcare career? Take that first one by applying to be a Patient Access Rep. If you have a positive, professional demeanor and understand the importance of making and keeping loyal patients happy, this opp Patient, Service, Healthcare, ...
patient service rep

3 weeks ago

Randstad US Wheaton, MD , USA, United States

patient service rep. · + silver spring , maryland · + posted 4 days ago · **job details** · summary · + $41,000 - $48,000 per year · + permanent · + high school · + category healthcare support occupations · + referenceAB_4529207 · job details · Are you looking for the next steps ...
patient service rep

4 weeks ago

Randstad Silver Spring, United States

Randstad - JobID: patient-service-rep_silver-spring [Customer Service / Call Center] Randstad is looking to fill several Service Rep positions for our reputable, established client. These are immediate openings and include permanent and temporary positions for full-time and part- ...
patient service rep

7 hours ago

Randstad Silver Spring, United States

patient service rep. · + silver spring , maryland · + posted may 6, 2024 · **job details** · summary · + $41,000 - $48,000 per year · + permanent · + high school · + category healthcare support occupations · + referenceAB_4529207 · job details · Are you looking for the next steps ...
Patient Services Rep

7 hours ago

Children's National Health System Silver Spring, United States

The Patient Service rep (CNPA) will perform basic medical front office duties. Will be responsible to greet patients and visitors, schedule appointments, provide administrative support, gather demographics, verify insurance eligibility, collect copay, deductibles, balances, check ...
Patient service rep

3 days ago

Randstad Silver Spring, United States

Are you looking for the next steps in your Healthcare career? Take that first one by applying to be a Patient Access Rep. If you have a positive, professional demeanor and understand the importance of making and keeping loyal patients happy, this opportunity is perfect for you Th ...
Patient service rep

1 day ago

Randstad Silver Spring, United States Full time

Are you looking for the next steps in your Healthcare career? Take that first one by applying to be a Patient Access Rep. If you have a positive, professional demeanor and understand the importance of making and keeping loyal patients happy, this opportunity is perfect for you Th ...
customer service rep

2 weeks ago

World Class Automotive Organization Spring, United States

Job Description · Job DescriptionCustomer Care Agent · Our Business is BOOMING Join our team and start a career, not a job · Randall Reed's World Class Automotive Group · The World Class Automotive Group Talent Acquisition Team recruits talent to compliment the Randall Reed famil ...
Food Service Operations Rep

2 weeks ago

Trinity Health Silver Spring, United States

Employment Type:Part timeShift:Evening ShiftDescription:Job Title:Food Service Operations RepEmployment Type:Part TimeShift:Evening(SUMMARY) Position Highlights: Competitive salaryBenefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)Q ...
Patient Services Rep

3 weeks ago

Children's National Health System Silver Spring, United States

The Patient Service rep (CNPA) will perform basic medical front office duties. Will be responsible to greet patients and visitors, schedule appointments, provide administrative support, gather demographics, verify insurance eligibility, collect copay, deductibles, balances, check ...
patient service rep

3 weeks ago

Randstad US Wheaton, MD , USA, United States

patient service rep. · + silver spring , maryland · + posted 2 days ago · **job details** · summary · + $41,000 - $48,000 per year · + permanent · + high school · + category healthcare support occupations · + referenceAB_4529207 · job details · Are you looking for the next steps ...
patient service rep

4 weeks ago

Randstad US Wheaton, MD , USA, United States

patient service rep. · + silver spring , maryland · + posted 1 day ago · **job details** · summary · + $41,000 - $48,000 per year · + permanent · + high school · + category healthcare support occupations · + referenceAB_4529207 · job details · Are you looking for the next steps i ...
Customer Service Rep 1

11 hours ago

Volt South Park View, United States

Job Description · Job Description · Volt is immediately hiring Customer Service Rep in Louisville, Kentucky. · As a Customer Service Rep you will be responsible for: · Job Duties and Responsibilities:Handle inbound and/or outbound phone calls to/from patients, caregivers, and pro ...
patient service rep

3 weeks ago

Randstad US Wheaton, MD , USA, United States

patient service rep. · + silver spring , maryland · + posted 3 days ago · **job details** · summary · + $41,000 - $48,000 per year · + permanent · + high school · + category healthcare support occupations · + referenceAB_4529207 · job details · Are you looking for the next steps ...
Patient Services Rep

3 days ago

Children's National Hospital Silver Spring, United States

The Patient Service rep (CNPA) will perform basic medical front office duties. Will be responsible to greet patients and visitors, schedule appointments, provide administrative support, gather demographics, verify insurance eligibility, collect copay, deductibles, balances, check ...
Customer Service Rep 1

1 day ago

Volt Workforce Solutions South Park View, United States Contract

Volt is immediately hiring Customer Service Rep in Louisville, Kentucky. · As a Customer Service Rep you will be responsible for: · Job Duties and Responsibilities: · Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers. · Provide appropriate cus ...
Customer Service Rep 1

1 week ago

VOLT Management South Park View, United States

We bring you tomorrow's opportunity, today · Volt is immediately hiring a Customer Service Representative in Louisville KY · As a Customer Service Representative - you will be. · This position is a customer service position providing patient support for front-end processing and p ...
patient services rep

3 weeks ago

Sentara Healthcare , VA, United States

City/State · Suffolk, VA · Overview · Work Shift · Second (Evenings) (United States of America) · Job Summary · Assists and interacts with patients and visitors to provide information in response to inquiries about services. · One year of experience in Administrative, Clerical, C ...
Food Services Operations Rep

1 week ago

Trinity Health Silver Spring, United States

Employment Type: · Full timeShift: · Rotating Shift · Description: · Job Description · Job Title: · Food Service Operations Rep · Employment Type: · Full Time · Shift: · Rotating · (SUMMARY) Position Highlights: Competitive salary · Benefits - Medical, Dental & Visio ...
Customer Service Rep

3 weeks ago

Ultimate Staffing Services Landover, United States

Job Description · Job DescriptionUltimate Staffing is working with a well established company in the heating, plumbing, and hvac industry seeking: · Customer Service Rep / Account Specialist · $44,000 - $51,000 plus benefits · 100% in office on location in Landover, MD · Monday - ...

Patient Services Rep - Silver Spring, United States - Children's National Health System

Description

Patient Service Rep

patient service rep

patient service rep

patient service rep