- Communicate directly with patients regarding their financial responsibility from services rendered
- Document all calls timely and accurately in the patients' account in the billing system
- Establish payment arrangements per company policy
- Manage outstanding self-pay accounts and status for management
- Assist patients to pay their outstanding bill
- Contact insurance companies to check eligibility and benefits via phone or online portals
- Assist with other billing/collection duties, as needed
- Adhere to policies, procedures, and laws pertaining to Medical Collections
- Possess strong customer service skills, with ability to build relationships
- Call volume ranges from 100 to 125 calls per day
- High School Diploma required
- Bilingual in Spanish and English is required, must be well spoken in English
- 2 + years of experience in collections
- Experience in Medical Collections preferred
- Experience in Medical and Legal Collections optimal
- Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
- Must possess strong written and verbal communications skills.
- Must provide excellent customer service to internal and external customers
- Identifies and solves issues in a timely manner.
- Must be a team player and willing to help others in their department whenever necessary.
- Must be extremely organized and be able to multi-task.
- Conscientious with respect to work completion, deadlines, time management and attendance.
- Takes initiative in face of obstacles and identifies what needs to be done and takes action.
- Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
- Develops professional relationships and builds rapport with others.
- Overall good work ethic and willingness to adapt to change.
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Patient Account Representative - Atlanta, United States - PEDIATRIC EAR NOSE & THROAT OF ATLANTA PC
Description
Job Description
Job DescriptionPatient Account Representatives are responsible for all functions related to the collection of payment on patient accounts. Duties are generally assigned on a primary basis, but all personnel are cross-trained and may perform functions in the various business segments.
Primary Responsibilities
Job Requirements
General Competency Factors
