Jobs
>
South San Francisco

    Desktop Support Technician - South San Francisco, United States - The Rockridge Group

    The Rockridge Group
    The Rockridge Group South San Francisco, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionJob Title: Desktop Support Technician – L2Location: South San Francisco, CASummary:We are looking to hire a skilled L2 Technician (Hardware Deployment and Repair) to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer's office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities:
    • Support of PC & MAC Platforms & Operating Systems.
    • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer's office or desk location
    • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
    • Work independently on assignments and report progress to your supervising manager.
    • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
    • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
    • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
    • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
    • Supporting AV events and triaging AV equipment issues.
    • Keeping certifications and training updated.
    • Other duties and responsibilities may be assigned.
    Education/Experience:
    • 3+ years Windows & Mac Experience within an L2 Deskside Support role
    • Customer Service and experience working directly with customers is a must.
    • Technical authorization CompTIA or equivalent is preferred.
    • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred.
    • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
    • Able to multitask and prioritize multiple projects.
    • Good interpersonal skills and organizational skills.
    • Must be dependable and able to meet deadlines consistently.
    • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
    • Ability to troubleshoot and resolve complex hardware and software issues.
    • Excellent communication skills are a plus.
    • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.
    • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10.
    • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.
  • The Rockridge Group

    Desktop Support Technician

    2 weeks ago

    The Rockridge Group South San Francisco, United States

    Job Description · Job DescriptionJob Title: Technical Support Representative – L1 Location: South San FranciscoDescription: Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at Cl ...

  • Sees Candy Shops Inc

    Desktop Support Technician

    3 weeks ago

    Sees Candy Shops Inc South San Francisco, United States

    Work is Sweet · 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superi ...

  • Dave & Busters

    Support Technician

    2 weeks ago

    Dave & Busters Daly City, United States

    Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...

  • The Rockridge Group

    Deskside Support Technician

    2 weeks ago

    The Rockridge Group South San Francisco, United States

    Job Description · Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite ...

  • Dave & Buster

    Support Technician

    2 weeks ago

    Dave & Buster Daly City, United States

    Job Description:Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesomeDave & Buster's offers an attractive be ...

  • Dave & Buster

    Support Technician

    18 hours ago

    Dave & Buster Daly City, United States

    Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attract ...

  • Marriott International, Inc

    IT Support Technician

    4 days ago

    Marriott International, Inc Foster City, United States Full time

    Additional Information Pay: $31.50 to $66.36/hour · Job Number · Job Category Information Technology · Location Courtyard San Mateo Foster City, 550 Shell Boulevard, Foster City, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · P ...

  • See's Candies

    Desktop Support Technician

    1 week ago

    See's Candies South San Francisco, United States

    Become a Chocolate-Coated Tech Wizard at See's Candies Are you a tech-savvy individual with a sweet tooth for solving puzzles? Look no further than See's Candies, where you'll have the opportunity to indulge in a world of delectable chocolates while Support Technician, Desktop Su ...

  • System Edge LLC

    Desktop Support Technician

    2 days ago

    System Edge LLC Daly City, United States

    Position: Field Desktop Support TechnicianDuration: 12+ monthsLocation Details: California City, CA · This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a stron ...

  • Backblaze

    Support Technician

    18 hours ago

    Backblaze San Mateo, United States

    About Backblaze · Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, were helping customers break free fr ...

  • Backblaze

    Support Technician

    2 days ago

    Backblaze San Mateo, United States

    About Backblaze · Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free ...

  • Marriott International Inc

    IT Support Technician

    2 days ago

    Marriott International Inc San Mateo, United States

    Additional Information Pay: $31.50 to $66.36/hour · Job Number · Job Category Information Technology · Location Courtyard San Mateo Foster City, 550 Shell Boulevard, Foster City, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...

  • Diligente Technologies

    IT Support Technician

    3 weeks ago

    Diligente Technologies San Francisco, United States

    Number of positions:2 · Description: · IT Support Systems Analyst: Provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end-user system support. · Provide senior level workstation/laptop support . ...

  • Diligente Technologies

    IT Support Technician

    2 weeks ago

    Diligente Technologies San Francisco, United States

    Number of positions:2 · Description: · IT Support Systems Analyst: Provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end-user system support. · Provide senior level workstation/laptop support ...

  • Astranis

    IT Support Technician — Associate

    4 weeks ago

    Astranis San Francisco, United States Full time

    Astranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online. · As a team, weve laun ...

  • BlueHorizon Solutions

    IT technician in the field of multimedia support

    1 week ago

    BlueHorizon Solutions Oakland, United States

    About Oakland City Works GmbH: · We are a municipal multiservice specialist for supply and disposal as well as services in the public sector. This makes us the most important and economically successful subsidiary of the city of Oakland. Horizontal cooperation and economic interc ...

  • City of Alameda (California)

    IT Support Technician

    2 weeks ago

    City of Alameda (California) Alameda, United States

    Under general supervision, the IT Support Technician provides enterprise technology systems support and performs other related work as required. This is a part time opportunity and typically employees are scheduled for a maximum of 28 hours per week. Support Technician, IT, Techn ...

  • eTeam

    Desktop Support Technician

    3 weeks ago

    eTeam San Mateo, United States

    Experience Required 2+ Years as a Desktop Support Technician · Looking for a skilled desktop support technologist with experience in an enterprise environment. · Technical management tools include ServiceNow, Windows Autopilot, MS Endpoint Manager, MS Intune, Microsoft System C ...

  • UCSF Benioff Children's Hospital

    Laboratory Support Technician

    2 weeks ago

    UCSF Benioff Children's Hospital San Francisco, United States

    The Laboratory Support Technician supports the Immunogenetics & Transplantation Laboratory (ITL) by providing administrative services to clients and performing technical tasks that do not require a license. Client services include monitoring and resp Laboratory, Support Technicia ...

  • Horizon Information Technology Solutions Inc

    Desktop Support Technician

    18 hours ago

    Horizon Information Technology Solutions Inc San Francisco, United States

    Job Description · Job Description · STATEMENT OF NEED AND INTENTSFDPH is working to refresh computers, monitors, webcams, speakers, and other associated endpoints across shared workspaces in our organization. We are seeking three (3) PC Desktop Support Technicians to facilitate ...