Senior Application Engineer - Boston, United States - The Phoenix Group

Description

Your Responsibilities:

• Overseeing regression testing methods, scripts, operational tracking, and issue resolution for critical applications within the company.
• Managing the design, implementation, integration, deployment, and support of new Commercial Off The Shelf (COTS) desktop and server applications for business purposes.
• Ensuring smooth testing, implementation, and transition to a production/operational state.
• Acting as a technical analyst, capable of orchestrating the entire lifecycle of complex server application integration and implementation projects across various departments and with multiple resources.
• Creating comprehensive engineering specifications and documentation as needed.
• Effectively communicating project status and important business updates to both management and internal stakeholders.
• Providing third-level escalation support for the department's software service catalog.
• Serving as the System Engineer for business-oriented desktop and server applications, including handing off responsibilities to Desktop Engineers.
• Adhering to industry best practices by following a structured Software Development Life Cycle methodology, encompassing design, development, testing, and deployment of server applications.

Your Qualifications:

• Possession of a Bachelor's degree in Computer Science or equivalent relevant business experience.
• Preferred experience with iManage or similar Document Management Systems.
• Additional experience with the Intapp product suite is advantageous.
• Demonstrated technical proficiency and knowledge in the following areas:
• Proficiency in contemporary Microsoft operating systems.
• Expertise in Windows Configuration, Analysis, and Engineering.
• Understanding of Network Connectivity and Analysis.
• Proficiency in Software Configuration, Analysis, and Implementation.
• Competence in the current Microsoft Office desktop environment, including Administration, Architecture, Suite Dependencies, Features, and Operational Support.
• Familiarity with Document Management application methods, including Third Party integrations.
• Competency in SQL Database environments, encompassing a basic understanding of SQL Syntax, SQL Queries, and Database Structure.
• Knowledge of Legal Commercial Off-The-Shelf (COTS) Applications.
• Ability to delineate scope and objectives for application/project delivery based on business requirements.
• Demonstrated capability to manage multiple priorities and adapt to changing circumstances professionally.
• Strong focus on service delivery and adeptness in establishing and sustaining productive relationships with peers, management, system users, and other departmental collaborators.