Desk Side Engineer - Washington, United States - SAIC
Description
Job ID:
Location:
WASHINGTON, DC, US
Date Posted:
Category:
Information Technology
Subcategory:
Technical Svcs
Schedule:
Full-time
Shift:
Day Job
Travel:
No
Minimum Clearance Required:
None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work:
No
Description
Deskside support Engineer
Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
Perform repairs on Apple computer and iOS hardware and software.
Understanding of the MAC OS Imaging process using JAMF preferred but not required.
Need to be able to work independently and as part of a team.
Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
Updates status of queued service requests with the IT service management system
Qualifications
Required Experience and Qualifications:
Bachelors Degree preferred
High School Diploma may be substituted with 6 additional years of related experience.
HDI Technical Support Professional required within six (6) months of employment. .
Certifications desirable but not required include A+, Net+, Secure+.
Must be reliable and have independent transportation.
Note:
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.