- Manage and facilitate VIP experiences.
- Effectively coach and counsel (when appropriate) providing continued Employee development.
- Effectively resolve employee relations issues through problem resolution.
- Effectively recommend as to hiring, promotions, wage adjustments, disciplinary actions, including terminations.
- Maintain quality training programs and enforce company policies throughout the department.
- Conduct performance reviews as necessary; perform 90 day and annual evaluation of Employees.
- Calculate and process payroll including the departmental incentive program.
- Maintain optimum levels of team productivity through schedule and labor management.
- Handle all VIP and repeat guests prior to arrival to ensure their stay will be flawless.
- Build partnership between original contacts, sales and catering.
- Obtain VIP guest list on a daily basis and review in morning meetings.
- Make sure all departments are well informed about arriving VIP's (staff meeting, morning meetings, etc.)
- Meet and greet all VIP's personally or with a phone call.
- Work closely with Director of Rooms on amenities and special needs for VIP's.
- Responsible for scheduling concierge desk and running the desk with top level service.
- Research all guest complaints and issues responding in a timely manner.
- Assure that all VIP guests, first-time or return guests, are greeted with high professional standards.
- Keep flexible schedule in order to accommodate the workload around the arrival and departures of hotel guests.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable law.
- Perform additional duties as requested by the Director of Rooms
- Four-year bachelor's degree in hospitality/business related field preferred or 2-year college degree with applicable experience.
- Ability to stand or sit for long periods of time to perform essential job functions.
- Must maintain highest ethical standards - possessing integrity, honesty, and care.
- Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
- Ability to understand and follow written and verbal instructions.
- Ability to effectively communicate verbally in English.
- Superior organizational skills.
- Ability to effectively multi-task.
- Maintain a professional, flexible and positive attitude.
- Ability to identify, address and resolve conflict quickly and professionally.
- Proficient in Microsoft applications such as Word, Excel and Outlook preferred.
- Report to and from work as scheduled while adhering to all resort policies.
- Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers.
- Maintain good safety habits and report unsafe or hazardous conditions to Security.
- Promote excellent VIP guest relations while living the Sanctuary Commitments, Vision, Mission and Position.
- Maintain a high level of work quality and quantity per resort standards.
- Practice teamwork and effective communication with manager/supervisor/staff.
- At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.
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Description
JOB SUMMARY
This position contributes to Sanctuary on Camelback Mountain success by providing the highest level of guest service enhancing and upgrading our VIP, return Guest and casa programs.
A focus on living the Sanctuary Commitments and our vision of Where Pride and Compassion Meet are also critical to the success of this position as a Sanctuary community member.
JOB FUNCTIONS
Note:
the following duties and responsibilities are not all-inclusive.
JOB REQUIREMENTS