Residential Living Operations Supervisor - Baltimore, United States - Johns Hopkins Medicine

Description

The purpose of the House is to provide temporary, convenient and affordable lodging for patients and families. The Residential Living Operations Supervisor is responsible for overseeing a "home-away-from-home" for out-of-town patients and families receiving medical treatment at the Johns Hopkins Hospital. This position provides direct, onsite supervision to the building facility, accommodations, and overall customer satisfaction. Role requires a people oriented person who can manage a communal environment and facilitate the efficient and safe operation of a warm and understanding Hospitality House.

Position Summary:

The Operations Supervisor is responsible for the day to day operations of the Residential Living Program which provides temporary lodging to JHH oncology patients and families twenty-four hours a day, seven days a week in the Hackerman-Patz Patient and Family Pavilion. Operations Supervisor is primarily responsible for coordinating maintenance and custodial repairs including but not limited to general daily maintenance and facility renovations – both major and minor. Operations Supervisor is responsible for supervising and ensuring staff coverage of front desk and housekeeping needs as well as rotating 24-hour management coverage to address patient/family emergencies, facility emergencies, and disaster response. Operations Supervisor is responsible for ensuring compliance with established policies and procedures and general operating procedures to provide consistent customer satisfaction.

The Operations Supervisor supports buildings across the cancer center with facilities maintenance and work order management as requested.

Competencies:

A.Education:

Bachelor's degree required.

Healthcare, Management, Communication, or related concentrations preferred

B.Knowledge:

Knowledge of hospitality industry and customer service

Understanding of management practices and methods to include knowledge of human resource policies, procedures and practices

Knowledge of financial and budgetary practices

General understanding of mechanical, electrical and structural functions as they relate to facilities operation and design

C.Skills:

Ability to think critically, manage information and solve problems

Ability to plan, research, analyze, coordinate, present and implement operational requirements

Ability to identify organizational and patient/family needs and design programming in response

Ability to coach staff, build morale, and manage staff performance through supervision

Ability to multi-task and prioritize

Ability to clearly communicate, both written and oral

Ability to collaborate, interact professionally, and work as part of a team

Strong interpersonal skills

Ability to work with diverse populations

Ability to collect, communicate, and present information

D.Required Licensure, Certification, Etc.:

None

E.Work Experience

Minimum of 2 years of hospitality or customer service experience

Healthcare hospitality experience preferred

F.Machines, Tools, Equipment:

Must be able to operate general office and communications equipment, PC and PC applications, and general maintenance equipment/tools