IT Support - Dallas - CityVet

    CityVet
    CityVet Dallas

    3 days ago

    $60,000 - $80,000 (USD) per year
    Description

    IT Support & Project Specialist

    The IT Support & Project Specialist provides advanced IT support for a fast-growing veterinary clinic organization. This role serves as the primary point for IT issues and plays a key role in supporting the IT planning and execution of new Arista Hospital openings.

    This position will work in-office Monday-Friday with occasional travel to support our new location openings.

    Key Responsibilities

    • Provide full support for hardware, software, network printer, phone, and all other systems issues.
    • Serve as an escalation point for unresolved technical incidents and perform root-cause analysis.
    • Lead IT planning, setup, and go-live support for new hospital openings.
    • Coordinate IT site readiness, including network installation, cabling, hardware deployment, and vendor support.
    • Partner with Operations, Construction, and Clinical teams to align timelines and technical requirements.
    • Maintain system performance, reliability, and security across all clinic locations.
    • Assist with infrastructure management, including firewalls, CCTV, switches, wireless networks, and VoIP systems.
    • Support patching, updates, and system hardening in alignment with security best practices.
    • Participate in IT projects related to system upgrades, standardization, and scalability initiatives.
    • Develop and maintain technical documentation and knowledge base resources.
    • Support continuous improvement of IT processes and service delivery.

    Qualifications

    • 5-7+ years of IT support experience with advanced troubleshooting capabilities.
    • Strong knowledge of Windows environments, networking, and endpoint management.
    • Experience supporting multi-site or distributed organizations.
    • Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
    • Willingness to travel for new site deployments.
    • Healthcare or veterinary IT experience is a plus.
    • Project coordination or technology rollout experience preferred.

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