Sr. Software Engineer, Java - Durham, United States - Genesys

Description

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Successful Senior Software Engineers will

• Work closely and collaboratively with team members.
• Demonstrate a high level of curiosity and keep up-to-date on the latest technologies.
• Take ownership and strive for excellence in the features they deliver.
• Follow Best Practices for security, logging, metrics and test automation as important components of new development

Major Responsibilities/Activities

• As a Senior Software Engineer you will be responsible for developing new features and components for our voice network infrastructure, as well as monitoring, analysis, and support of both our infrastructure and our customers.
• Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings
• Implement new features, work with support services to fix any issues found in the field, and monitor platform components.
• Write unit and integration tests.
• See features through deployment into production.
• Stay current with industry developments and new trends
• Understand & comply with PCI and HIPAA
• Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements

• Extensive experience with software engineering in Java
• Demonstrable understanding of scalability and availability in distributed systems
• Experience with REST APIs
• Experience with Linux operating environments
• Good verbal and written communication skills
• Bachelor's degree in Computer Science or related work experience

The ideal candidate would also have experience with:

• Spring
• Amazon Web Services
• Git
• Maven
• Jenkins
• Python

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$106, $208,050.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceTM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.