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- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions
- Follow-up with end users to provide status updates
- Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
- Communicates with customers at all levels of technical and non-technical
- Works collaboratively with people across the organization
- Support for PCs, laptops, printers, cell phones, and tablets etc.
- Supports end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair
- Troubleshoots networks, servers, hardware systems, operating systems, and application technical issues
- Creates and manages technical documentation
- Assists the engineering team with project implementation
- Ensures compliance with all Policies and Procedures
- Minimum of 3-5 years experience in MSP field or technical support level 2 or higher
- Minimum of 3-5 years experience in System Administration, Switching, Compliance, Microsoft Active Directory and MSP related service offerings
- Professional, teachable, willing to learn and open minded
- A team player, courteous, pleasant to work with
- Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)
- Demonstrated knowledge in Microsoft server configuration and administration including Active Directory
- One or more of the following certifications: A+, MS Desktop Administrator, Network +
- Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication
- Experienced in performing needs-assessment and making solution recommendations
- Ability to work in a team environment and demonstrate strong problem-solving skills
- Ability to multi-task and work multiple projects/issues simultaneously
- Some physical work required such as installing and managing cables
- Able to lift up to 50 lbs. servers
- Availability to work weekends
- Must be able to work in the US
- Valid Driver's License
- Ability to travel
- A team player, courteous, pleasant to work with
- Professional, teachable, willing to learn and open minded
- Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization, Microsoft Active Directory
Help Desk Specialist - Tampa, United States - latitude
