Technical Service Specialist - Atlanta - ABB

    ABB
    ABB Atlanta

    18 hours ago

    Description
    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

    This Position reports to:
    Support Services Manager

    In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.

    Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise.

    You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.

    This position is Remote; however, the ideal candidate will live within a commutable distance to Richmond, VA.
    Key Responsibilities
    Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.

    Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.

    Manages customer relationships and maintains regular contact with key customers.

    Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.

    Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.

    Works to reduce cost and improves the quality of delivery of service and projects.

    Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.

    Travel to site up to 20% to assist in site escalations and training opportunities.

    Participate /Assist in training courses. This will be in both student and trainer situations.

    Qualifications

    Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).

    NETA Certification is preferred.

    NICET Certification is a plus.

    CompTIA Certification is desirable.

    Electrical License would be an advantage.

    Candidates must already have a work authorization that would permit them to work for ABB in the US.

    What's in it for you
    We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
    ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
    All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,


    race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

    For more information regarding your (EEO) rights as an applicant, please visit the following websites:


    an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

    - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

    Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

    You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Remote

    While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.


    ABB Benefit Summary for eligible US employees:
    [excludes ABB E-mobility, Athens union, Puerto Rico]
    Go to and click on \"Candidate/Guest\" to learn more
    Health, Life & Disability

    Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

    Choice between two dental plan options: Core and Core Plus

    Vision benefit

    Company paid life insurance (2X base pay)

    Company paid AD&D (1X base pay)

    Voluntary life and AD&D - 100% employee paid up to maximums

    Short Term Disability - up to 26 weeks - Company paid

    Long Term Disability - 60% of pay - Company paid.

    Ability to \"buy-up\" to 66 2/3% of pay.

    Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

    Parental Leave - up to 6 weeks

    Employee Assistance Program

    Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

    Employee discount program

    Retirement
    401k Savings Plan with Company Contributions

    Employee Stock Acquisition Plan (ESAP)

    Time off
    ABB provides 11 paid holidays.

    Vacation is provided based on years of service.

    More about us
    ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.

    The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

    The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

    The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

    Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
    #ABBCareers
    #RunwithABB
    #Runwhatrunstheworld
    We value people from different backgrounds. Could this be your story? Apply today or visit

    to read more about us and learn about the impact of our solutions across the globe

    PandoLogic Category:

    Customer Service, Keywords:
    Technical Support Representative, Location:Virginia Beach, VA-23454
  • Work in company

    Service Specialist

    Only for registered members

    A Service Specialist provides various administrative support to clients including copy, print, mail and reception services. · Mail Services includes metering sorting and distributing mail and accountable packages per schedule · Copy Services includes accurately producing copy pri ...

    Atlanta $14.38 - $17 (USD)

    4 weeks ago

  • Work in company

    Service Specialist

    Only for registered members

    The Service Specialist plays a crucial role in ensuring the smooth and efficient operation of office services, · providing exceptional support to our internal and external stakeholders. · Maintain accurate inventory records of office supplies, equipment and other materials. · ...

    Atlanta $14.38 - $18.50 (USD)

    1 month ago

  • Work in company

    Service Specialist

    Only for registered members

    A Service Specialist provides administrative support to clients with tasks such as copy, print, mail and reception services. · ...

    Atlanta, GA

    1 week ago

  • Work in company

    Service Specialist

    Only for registered members

    A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. · ...

    Atlanta $15.48 - $19.35 (USD)

    1 week ago

  • Work in company

    Service Specialist

    Only for registered members

    Job summaryBe inspired . Be rewarded. Belong. At Emory Healthcare. · ...

    Atlanta, GA

    1 month ago

  • Work in company

    Service Specialist

    Only for registered members

    This role serves as the primary liaison for prospective and current patients and eligible executives.The incumbent is responsible for providing exceptional communication, care coordination, marketing support, and administrative oversight to ensure a seamless, high-quality experie ...

    Atlanta

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This is a full-time role for a Customer Service Specialist located in the Atlanta Metropolitan Area. · Address customer inquiries and provide support. · Maintain professional communication with customers. · ...

    Atlanta

    19 hours ago

  • Work in company

    Enrollment Services Specialist

    Only for registered members

    The primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic and biographical records, and issues related to campus and online course enrollment f ...

    Atlanta Full time

    2 days ago

  • Work in company

    Senior Service Specialist

    Only for registered members

    The Senior Service Specialist plays a critical role in supporting the Emory Navigator Program. This position ensures that each interaction reflects Emory Healthcare's reputation for excellence and discretion. The Senior Service Specialist provides elite-level support in communica ...

    Atlanta

    1 month ago

  • Work in company

    Forklift Service Specialist

    Only for registered members

    The Forklift Service Specialist supports dealer service operations by providing technical expertise, hands-on equipment support and responsive customer service. · ...

    Atlanta

    2 weeks ago

  • Work in company

    Caregiver Service Specialist

    Only for registered members

    We are seeking a · Caregiver Service Specialist who is passionate about making a difference and driving impact.This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. · ...

    Atlanta $19.50 - $22 (USD)

    3 weeks ago

  • Work in company

    Field Service Specialist

    Only for registered members

    The Field Service Specialist will provide professional service and support to customers by performing field service installations, startups, repairs and maintenance of HUBER wastewater equipment. · ...

    Atlanta, GA

    4 days ago

  • Work in company

    Exhibitor Services Specialist

    Only for registered members

    The Event Site Location Support Exhibitor Services Specialist provides on-site exhibitor support during trade shows and events nationwide. · Assist with order entry, logistics coordination, troubleshooting, billing and real-time service resolution. · Frequent travel is necessary ...

    Atlanta

    1 month ago

  • Work in company

    Client Services Specialist

    Only for registered members

    +Job summary · We're searching for a Client Services Specialist to join our crew. · +ResponsibilitiesHandle the resolution of client needs via email or phone communication. · Serve as an escalation point and liaison between Brightwell account holders and Account Manager for produ ...

    Atlanta, Georgia, United States

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. · You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. · ...

    Atlanta

    2 weeks ago

  • Work in company

    Servicing Specialist III

    Only for registered members

    The Account Services Specialist, III will take a lead role in the department focusing on managing complex transactions related to loan and leasing customer files. · Responsibilities include executing intricate servicing tasks generating reports and playing a key role in training ...

    Atlanta, GA

    2 weeks ago

  • Work in company

    Servicing Specialist III

    Only for registered members

    The Account Services Specialist, III will take a lead role in the department focusing on managing complex transactions related to loan and leasing customer files. · Manage complex tasks and transactions on loan and lease customer files. · ...

    Atlanta

    2 weeks ago

  • Work in company

    FAST Service Specialist

    Only for registered members

    Job summary: · A Service Specialist – FAST provides administrative support services. · ...

    Atlanta $14.38 - $19 (USD)

    1 month ago

  • Work in company

    Patient Services Specialist

    Only for registered members

    Benevis is hiring a Patient Services Specialist to work at our Corporate location in Atlanta, GA. As a Patient Services Specialist (PSS) you are responsible for providing quality customer service to patients and parents. · ...

    Atlanta, GA

    1 month ago

  • Work in company

    Retirement Services Specialist

    Only for registered members

    The role of Associate Consultant – Implementation Data Specialist is responsible for the participant data received from a prior service provider for Non-Qualified Deferred Compensation (NQDC) plans transitioning to our VPASBPA record keeping system. · ...

    Atlanta, GA

    1 month ago

  • Work in company

    Service Management Specialist

    Only for registered members

    + Manage Major Incidents · + Deliver comprehensive Service Reporting · + Implement ITSM processes with tools like ServiceNow or Jira · Geotab verifies candidates' eligibility to work in the United States through E-Verify. ...

    Atlanta Full time

    4 weeks ago

Jobs
>
Technical service specialist
>
Jobs for Technical service specialist in Atlanta