Customer Experience Supervisor - Los Angeles Metropolitan Area
1 month ago

Job Summary
As the Customer Experience Supervisor you will lead our frontline customer service team with a focus on managing and optimizing the performance of our outsourced BPO partner and US based distributed agents.Responsibilities
- Team Leadership: Oversee and manage the performance of the outsourced customer service team ensuring alignment with SKIMS customer experience standards.
- BPO Management: Serve as the primary liaison between SKIMS and the BPO partner fostering a strong partnership addressing escalations and ensuring service level agreements SLAs are met or exceeded.
Job description
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