Customer Experience Supervisor - Los Angeles Metropolitan Area

Only for registered members Los Angeles Metropolitan Area, United States

1 month ago

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Job Summary

As the Customer Experience Supervisor you will lead our frontline customer service team with a focus on managing and optimizing the performance of our outsourced BPO partner and US based distributed agents.

Responsibilities

  • Team Leadership: Oversee and manage the performance of the outsourced customer service team ensuring alignment with SKIMS customer experience standards.
  • BPO Management: Serve as the primary liaison between SKIMS and the BPO partner fostering a strong partnership addressing escalations and ensuring service level agreements SLAs are met or exceeded.

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