Field Service Technician - Greensboro, United States - IPSEN

IPSEN Greensboro, United States

2 weeks ago

Description

Job Type

Full-time

Description

Ipsen is a drug free workplace
We Offer: Great benefits day 1 Generous 401k match Paid time off Bonus potential

Summary

Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties and Responsibilities

Identify technical issues of heat treatment equipment at the customer site
Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
Document performed service jobs and record possible warranty claims
Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
Act as first point of contact for customers with existing service contracts
Plan and schedule service jobs in coordination with the HUB Lead
Accurately and timely record hours work and job assignments within the time & attendance system.
Accurately and timely submit expense reports for review and approval.
Works safely and follows all Ipsen safety protocols and policies.

Knowledge, Skills and Abilities

Possess knowledge of the heat treatment industry
Possess knowledge and ability to maintain heat treatment equipment
Very good verbal and written communication skills (internal as well as external)
High level of customer orientation and customer service mentality.
Possess strong mechanical and electrical aptitude and skills.
Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
Ability to promote a professional appearance and represent Ipsen positively
Ability to promote cross-selling opportunities
Possess good problem solving and troubleshooting skills with hands-on mentality
Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
Ability to maintain a valid driver's license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
Ability to travel as required via automobile, airplane or other means.

Education and Experience

High School Diploma or GED equivalent required
5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program

*Experience in equipment calibration, Pyrometry, vacuum, thermal and Tus experience a plus.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.
Regularly required to use close vision, hear and talk.
Regularly required to reach with hands and arms
Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
Occasionally required to sit.
May be assigned to locations with high level of noise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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