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Inbound Call Center Specialist
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Customer Support Center Specialist
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State of Nebraska Norfolk, United StatesThe work we do matters · Hiring Agency: · Health & Human Services - Agency 25 · Location: · Norfolk Job Posting, Norfolk Regional Center (NRC) 24/7 - Norfolk · Hiring Rate: · $25.75 · Classification Salary Range: · $ $31.93 · Job Posting: · JR Mental Health Specialist-On Call(PRN ...
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Mental Health Specialist-Norfolk Regional Center
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Patient Call Center Specialist
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System Administrator
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Outreach Specialist
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Locum Physician
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Locum Physician
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Locum Physician
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IT Service Desk Analyst
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IT Service Desk Analyst
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Production Associate
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Service Center Specialist - Norfolk, United States - Northeast Community College
Description
Posting DetailsPosting Details
Classification Title
Full Time PM Biweekly
Position Title
Service Center Specialist
Posting Number
FY17/18434SF
Position Status
Full-time
FLSA
Non-Exempt
Salary and Benefits
This position is in Salary Grade CS2, with a minimum salary of $19.03 per hour. The successful candidate's salary will be calculated based on education and experience within the salary grade range. This position is eligible for full-time fringe benefits package.
Campus
Norfolk, NE
General Description
The Service Center Specialist is the central point of contact for all technology-related incidents and service requests. The role of the Service Center Specialist is to provide support for all staff and students at Northeast.
The Service Center Specialist is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
Client Services staff provide services over the phone, through email, in-person (for walk-in customers), and through chat.Qualifications:
Education
A high school diploma or equivalent is required. An associates degree is preferred.
Qualification:
Experience
Requires two years of experience in related field.
Qualification:
Skills
Requires strong communication skills to work successfully with the public and coworkers while providing quality customer service.
Must have the ability to use a telephone system, including changes to internal settings, and must be skilled in Microsoft Office.
Requires proficient use of spelling, punctuation, grammar, proofreading and math skills and ability to learn other computer applications and print equipment.
Must be able to conform to deadlines. Requires independent judgment.Special Instructions to Applicants
This position will remain open until filled. Priority will be given to applicants who apply by Friday May 31, 2024.
Open Date
05/17/2024
Close Date
Open Until Filled
Yes
