IT Support Analyst - Ladson, United States - Merge IT LLC

Description

Our enterprise-level client in Ladson, SC, has an immediate need for an onsite IT Support Analyst.

Please see below for full details Job Notes:
-6+ month contact / extendable and perm possible with good performance.

• ASAP start date
• Onsite in Ladson, SC.
• Drug & Background required.
• Hours: 9:30pm 6am EST (Sun (pm)
• Fri (am))Must be willing to work night shifts

Scope of Job:

• Prior experience in DSS (Desk Side Support)
• Ability to troubleshoot hardware issues with laptops and desktops (Lenovo/Client)
• Prefer someone who has been part of a larger team and has supported a 500+ person organizationMain Responsibilities:
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks.

Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser:
IT is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.