Client Support Specialist - Gallup, United States - Urban League of Nebraska

Description

**Job Listing:**

**Client Support Specialist**

**Company:**

Gallup

**Industry:**

Corporate/Business

**Job title:**

Client Support Specialist

**Job level:**

Entry

**Job description:**

Provide exceptional support to Gallup clients.

As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety of Gallup services and products, youll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, youll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, youll also collaborate with your team, providing backup and guidance to your coworkers as needed.

If youre ready to be the reassuring voice of Gallup and help us fulfill our mission of changing the world, join us, and put your greatest strengths to work.

Who we want:

Calm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situations

Dedicated achievers who thrive in a fast-paced environment where they can be highly productive

Proactive thinkers who can anticipate opportunities to better serve Gallups clients through a variety of product and service offerings

Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the moment

What you need:

Bachelors degree preferred

Previous customer support and chat experience preferred

Eligibility to work in the United States is required; this position is not eligible for employment visa sponsorship.

What we offer:

A casual and hybrid work environment that allows you to work on-site and from home (You will determine with your manager and team what hybrid looks like for you.)

Flexible scheduling with day, evening and weekend shifts available

World-class managers who guide and empower associates based on their unique skills and strengths

Ongoing learning and development opportunities

Work that aligns our mission with your purpose

On-site benefits, including a state-of-the-art child development center, cafeteria, federal credit union and workout facility

A beautiful downtown Omaha office that sits on the Missouri River and boasts 50 acres of land

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

**Positions available:**

8

**Posted on:**

August 10, 2021