- Research new offerings and provide cost estimates
- Finalize schedules, attendance, timing, and flow for each program
- Troubleshoot space and scheduling conflicts
- Accurately record client communication in Delphi FDC
- Prepare proposals, estimates, addendums, and event orders
- Coordinate food, beverage, AV, lodging, and space needs
- Inspect event spaces before start times to ensure accuracy and quality
- Lead and distribute weekly Program Briefs and event documents
- Track and organize client requests, approvals, and vendor confirmations
- Gather client feedback and communicate opportunities for improvement
- Support billing accuracy and resolve issues promptly
- Develop vendor relationships aligned with organizational strategy
- Participate in weekly staff meetings and cross-department planning sessions
- Maintain confidentiality of all campus and client information
- Assist with hiring, training, and staff development as needed
- Work holidays, evenings, and weekends as required
- Event/banquet management in hospitality (CMP preferred)Strong written and verbal communication skills
- Experience working with diverse populations
- Professional, service-oriented presentation and problem-solving skills
- High attention to detail and ability to multitask in a fast-paced environment
- Proficiency with Microsoft Teams, Outlook, PowerPoint, Word, and Excel
- Ability to work independently and collaboratively
- College degree or equivalent supervisory/administrative experience
- Commitment to 1440's mission, vision, and values
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Program Experiences Manager - Scotts Valley - 1440 Multiversity
Description
Our Purpose
1440 Multiversity is a philanthropic learning destination where every booking serves our community - creating hope for living well. Nestled in the California Redwoods, we offer transformative experiences through immersive workshops, conferences, and grants to mission-driven organizations. Guests are invited to explore, learn, reflect, and reconnect with themselves and others through meaningful conversations that shape how we Live, Lead, Love, Work, and Wonder.
We seek team members who want to co-create life-changing experiences while enjoying their work, learning, and growing alongside colleagues. 1440 Multiversity is a workplace that welcomes ideas, encourages collaboration, and embraces employees as people first-providing opportunities for professional and personal development while caring for our campus guests with "deep hospitality" from the heart. A Great Place to Work certified organization, we offer comprehensive benefits, a beautiful environment, and opportunities to participate in our learning programs as we all discover new ways to Live, Lead, Love, Work, and Wonder with the 1,440 minutes in each day.
Position Summary
The Event Manager (EM) provides end-to-end service support for programs, covering pre-planning, event execution, and post-event follow-up. This on-site role is the primary point of contact for planners, guests, faculty, and colleagues, ensuring programs are mission-aligned and executed beyond expectations. The EM manages details through timely communication, accurate system records, and collaboration across departments.
Responsibilities include budgeting, space planning, event diagrams, activity coordination, contract verification, scheduling, and preparation of program briefs. The EM develops systems to support seamless delivery of conferences, retreats, private events, team-building activities, philanthropic programs, and interdepartmental meetings.
The role requires strong multitasking, relationship-building, and problem-solving skills, along with the ability to set client expectations, manage logistics, and ensure accurate billing and reporting.
Accountabilities
Essential Skills and Experience
This role requires working with a team in an office/campus environment and is not a remote role.
AAP/EEO Statement
1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge.
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