Services Coordinator - Battle Creek, United States - Care Well

Description

Position Title:
Services CoordinatorDepartment: Care Management

Reports To:
Clinical DirectorFLSA Status: Non-Exempt (40 hours per week)CareWell Services Southwest seeks a full-time Services Coordinator for our team.

Make a difference in the lives of your communityWe promote health, independence, and choice for seniors, persons with disabilities, and caregivers.

As an area agency on aging, we identify seniors needs and develop plans to enable older adults to maintain their independence with dignity through person-centered services.

In addition, we recognize the needs of seniors and develop strategies to help older adults to maintain their independence with dignity through person-centered services.

Position Summary :
Responsible for contacting providers and participants to ensure that MI Choice Waiver services are implemented. Assists the Supports Coordinators and Quality Department by carrying out duties as assigned and necessary for Quality Compliance. Collects data on the Agencys daily operations to support quality and compliance.


Essential Job Functions :
Responsible for contacting providers to implement services for participants and completing documentation in the participant case record in Compass.
Contacts participants to complete 2-week follow-ups regarding satisfaction of services according to the MI Choice Waiver Standards.
Responsible for conducting satisfaction surveys via phone and documenting responses.
Responsible for reviewing documentation in Compass and entering and maintaining the quality data onto spreadsheets.

Responsible for communicating with Primary Care Physician offices via fax or telephone for Liquid Nutrition Prescriptions, Nursing Services Letters, and any other contact necessary according to MI Choice Waiver Standards.

Communicates with Supports Coordinators regarding any areas needing follow-up and monitoring.
Completes and mails paperwork and forms, as necessary.
Maintains all documentation per MI Choice Waiver and Quality Department Standards.
Cultivates knowledge and keeps current concerning relevant technology, equipment, and/or systems.
Supports achievement of Agency mission, vision, and reflects its values in work behavior.
Performs all other duties as assigned.


Education & Experience:
High school diploma or GED required.
At CareWell Services, we believe in balancing your personal life and work; offering a flexible work schedule.

In addition, we offer a competitive salary matching 401(k) plan and provide comprehensive benefits to all full-time team members from day one of hire.

Equal Opportunity Employer, including disabled and veterans.#J-18808-Ljbffr