Jobs

    eXpert Care Desk, Concierge - Kennedy Space Center, United States - eXp Realty

    eXp Realty
    eXp Realty Kennedy Space Center, United States

    3 weeks ago

    Default job background
    Description


    Position at eXp Realty

    We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S., excluding U.S. territories.

    Who is eXp?

    Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

    Come join us at eXp Realty - a 6x Glassdoor Best Places to Work organization

    What you will do:

    Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company

    How you will make an impact:
    • Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat. Provide timely and accurate responses to level 1 questions.
    • Efficiently resolve agent issues, providing solutions that enhance their overall experience. Escalate complex issues to the relevant departments or senior staff as needed.
    • Knowledge of joining application, onboarding process, and all eXp tools and resources
    • Support all departments in addressing their Level 1 inquiries
    • Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings.
    • Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.
    How you will grab our attention:
    • High school diploma required or equivalent years of applicable experience
    • 0-2 years experience
    • Real Estate experience strongly preferred
    • Excellent written and verbal communication skills
    • Excellent organizational skills
    • Strong knowledge of Microsoft Office/Google Suite
    • Real Estate experience preferred
    • Excellent written and verbal communication skills
    • Problem Solving Skills
    • 2+ years in the Customer Service industry
    If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply

    What eXp provides:
    • Fully remote environment
    • Flexible time off
    • 401k with 4% match (immediate vesting)
    • Robust Medical, Dental, & Vision benefits
    • Company provided equipment
    • Monthly Technology Stipend
    • FSA & HSA with employer contributions
    • Stock option grant
    • Health & Wellness incentives
    • 100% Paid Parental Leave
    eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
  • Embassy Suites by Hilton Orlando Lake Buena Vista

    Assistant Front Office Manager

    1 day ago

    Embassy Suites by Hilton Orlando Lake Buena Vista Kennedy Space Center, United States

    · The Embassy Suites Orlando Lake Buena Vista Resort is hiring an Assistant Front Office Manager. Hilton experience is ideal. · Responsibilities · The Assistant Front Office Manager will oversee the Front Desk, PBX, Concierge, and Bell stand operations and staff. The Assistant ...

  • Wyndham Hotels & Resorts

    Director of Guest Services

    1 day ago

    Wyndham Hotels & Resorts Kennedy Space Center, United States

    Location: Orlando, FL, US · Wyndham is now seeking a Director of Guest Services to join our team at the Wyndham Orlando Resort location in Orlando , Florida .**Job Summary** · The Director of Guest Services is responsible for ensuring the operation of guest services, concierge ...

  • Premise Health

    Office Manager

    1 week ago

    Premise Health Kennedy Space Center, United States

    We have an opening for a Full-Time Office Manager to work at our employer health center located in Orlando, FL · Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare s ...

  • Omni Hotels

    Meeting Concierge

    4 weeks ago

    Omni Hotels Kennedy Space Center, United States Full time

    Omni Hotels - JobID: [Guest Service / Front Desk Agent] As a Concierge at Omni Hotels, you'll: Provide assistance and services for guests in order to ensure pleasurable accommodations; Arrange bookings, reconfirmation of airline tickets, etc; Be fully acquainted with the differen ...

  • Aspire Health Partners

    help desk specialist

    1 week ago

    Aspire Health Partners Kennedy Space Center, United States

    Help Desk Specialist · Who are we? For over fifty years, Aspire Health Partners has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties and currently expanding into ...

  • Loews Hotels

    Assistant Front Office Manager

    2 weeks ago

    Loews Hotels Kennedy Space Center, United States

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named one of Central Florida's Top Workplaces and one of Americ ...