- Enterprise wide responsibility for production support across three distinct and unique SAP Industry Solutions / Utility (IS-U) / Customer Care and Servics (CCS) Systems throughout the operating
- First level production support to all AVANGRID Networks
- Project leadership for technical initiatives and managing them
- Collaboration and facilitation across the enterprise between
- Provides technical leadership guidance and mentoring to analysts
- Applies detailed SAP Industry Solutions – Utility (IS-U) / Customer Care and Services (CCS) Systems integration knowledge relating to the design, configuration, and testing of production resolutions and project enhancements within the three SAP Customer Care and Services Systems throughout AVANGRID Networks.
- Utilizes extensive business and technical expertise across the enterprise (NY, ME, CT/MA) in the prioritization, analysis, innovative solution determination, testing, and efficient deployment of AVANGRID Networks application resolutions. Provides explanations of complex concepts and risks both simply and accurately to non-technical end-users. (20%)
- Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Credit & Collections, Supplier Relations, Call Centers, Field Customer Service, Meter Services, and Corporate Cash Management; in their decision making, process improvement initiatives, and in support of their efficient business operations. (10%)
- In collaboration with senior management and stakeholders; designs and develops accurate data analyses regarding production issues, project supporting details, regulatory proceedings, and internal/external audits. (5%)
- Ensures timely meter data, billing/invoicing accuracy, revenue collections, improving customer satisfaction levels, improving the customer experience, adherence to regulatory impacts/deadlines, and the review of public service commission orders. (5%)
- Leads team in developing, maintaining, and updating standard documentation including business requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures, reference and training materials. (5%)
- Ensures that effective change control, quality assurance procedures, and corrective actions are incorporated within the department operations. (5%)
- Bachelor's Degree in Computer Science, Information Systems, or
- Requires demonstrated experience with SAP IS-U/CCS (Customer Care
- Strong knowledge of SAP including but not limited to the
- Technical experience in areas such as: SAP Business Warehouse
- Strong verbal and written communication skills.
- Self-motivated and results oriented.
- Ability to manage multiple concurrent assignments.
- Strong detailed orientation, analytical, and planning skills.
- Strong interpersonal skills.
- Strong and efficient leadership skills.
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Lead Analyst - Augusta, United States - AVANGRID , Inc.
Description
Lead Analyst - CCS Business Support page is loadedLead Analyst - CCS Business Support
Apply
locations
United States Of America, Maine, Augusta
posted on
Posted 2 Days Ago
job requisition id
R-05182
Position Information
Location:
Augusta, ME
Pay Range:
$83,800 - $104,700
Schedule:
Office
Job Summary
Scope of Work - Main duties, settings, geography, reporting
relationships, other relationships:
related technical interfaces such Web, IVR, and EDI transactions;
involving trouble analysis, solution determination, testing, and
implementations.
Requirements, Technical Design, Development, Test Writing, Testing,
Implementation, and post Implementation Support.
Management, Senior Management stake holders (internal and external), and
3rd party vendors for Customer Service SAP systems and related
applications.
owners.
Key Responsibilities
Customer Service, GIS & Business Warehouse, Electric & Gas Operations, Web/Portal Applications, Compliancy & Security, Networking, Infrastructure DBA, and Production Control.
(25%)Leads the development of technical projects in the areas of:
Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
Such projects relate to functionality enhancements in the areas of:
Customer Relationship & Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure Systems, Siemens/OMS Systems, Customer Rate Cases, ESCO Regulatory
Orders, Accelerated Web enhancements, and IVR Upgrades.
This effort includes analysis, project schedule, requirements /design documentation, test plans, testing, test results documentation, implementation, and post implementation support tasks of a project.
Including cost and resource estimates for major projects, along with complex calculationsfor the selection and evaluation of in-house technical solutions and external vendors. (25%)
Education & Experience Required:
preferred.
Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience
required.
High School/GED with a minimum of 10 to 15 years advanced
experience in this specific field.
Cycle (SDLC) knowledge, and collaborating leadership skills with
technical applications and business processes.
Preferred Qualifications
functional areas of:
Billing and Invoicing, Front Office, Financial and
Contract Accounting (FICA), Retail Access, and Device Management.
Microsoft Excel spreadsheets.
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture.
At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department atJob Posting End Date:
Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets.
Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S.
with a diverse onshore and offshore renewable energy portfolio.With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company's ESG+F framework and the UN Sustainable Development Goals.
This has led to recognition by JUST Capital for four consecutive years and, in 2024#J-18808-Ljbffr