Call Center Systems Coordinator/Data Analyst - Houston
1 month ago

The Call Center Systems Coordinator/Data Analyst oversees call center analysis and performance monitoring. Provides technical and administrative support to call center leadership in managing primary applications and associated business processes. The primary goal of the systems coordinator is to improve service level delivery and wait time performance through proactive management of call flows, staffing assignments and automated information tools.
+Responsibilities And Specific Duties
- Overses call center analysis and performance monitoring through frequent analysis of staffing levels, service levels, hold times, productivity
- Performs Analysis Trending communication Of key Performance Indicators (KPI) And Business Initiatives. Implements Rapid Action Plan steps for Service Level Recovery when Call Center fails To Meet Goal.
- Automated Call Distribution Or Data Management Systems
Job description
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