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    General Manager- Cargo - Rochester, United States - JetStream Ground Services

    JetStream Ground Services
    JetStream Ground Services Rochester, United States

    3 weeks ago

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    Description
    Overview:

    Position Title: General Manager Cargo & Ramp
    Classification: Full Time-Exempt
    Reports To: VP of Operations
    Position Summary:

    The General Manager is responsible for leading and developing managers as well as supervisory and front-line team
    members. Key areas of responsibilities include promoting and maintaining relationships with airlines customers, on time
    performance, and management of ground equipment, staffing and exceeding the overall station goals. The General
    Manager is also required to deliver against established operational and financial performance goals. Leadership of the cabin
    department also entails close oversight to ensure compliance with many government regulations such as FAA, OSHA, DOT
    and CBP.

    Responsibilities:

    Principal Duties and Responsibilities:
    Work with the local airline leadership to maximize operational performance in areas of on-time performance, Ramp
    and Cargo performance, staffing, training, compliance and safety
    Interact with airport authorities, government agencies, airline customers and external organizations
    Ensure all ramp and cargo safety, AOA safety, security rules and regulations are followed; report any violations as
    necessary
    Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and
    regulatory compliance
    Directing and motivating station leadership to achieve agreed targets and proactively identifies areas for continued
    development
    Participate in all local, regulatory and business partner audits and report any findings and/or areas of concerns
    Review facilities and operations for compliance and accident prevention deficiencies
    Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer
    standards
    Investigate, report and implement corrective actions for any incident of aircraft damage, cargo non-compliance or
    employee injury and conduct/participate in employee coaching and counseling as necessary
    Delivers against operational and financial goals and objectives
    Accountable for ground support equipment
    Manage scheduling of employees and workgroup assignments
    Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper
    documentation and consistent application of polices
    Support the recruitment process and employee development in collaboration with the HR team

    Competencies:
    Strong working knowledge of airline operations as it relates to below the wing ground handling, aircraft appearance
    and cargo
    Knowledgeable in anti-icing and de-icing operations
    Proven business acumen, technical learning/innovation management and a drive for results
    Ability to understand financial implications (cost benefit) in operational decisions
    Superior problem-solving, conflict management and decision making skills
    Demonstrate communication, leadership and analytical skills
    Ability to develop effective relationships at all levels
    Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher

    Qualifications:

    Required Education & Experience:
    Bachelors Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of
    airline/aviation experience required.
    Strong understanding of Airline Ramp Operation
    Additional Requirements:
    Possess a valid US drivers license
    Must pass drug screen and a 10-year FAA background check (employment/criminal)
    Must demonstrate excellent interpersonal and verbal communication skills in English
    Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to
    high stress situations
    Internal candidates must have a recommendation from immediate supervisor
    Work Environment
    This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee
    may become exposed to the elements including but not limited to heat, rain, and snow.
    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform
    the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk,
    sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee
    must occasionally be able to lift or move up to 25 pounds.

    Travel
    Some travel may be required.
    Jetstream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation,
    training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, Vision Insurance, 401 (k) and endless
    opportunities to advance.
    Jetstream Ground Services is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All
    qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual
    orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by
    applicable federal, state or local laws. If you need a reasonable accommodation because of a disability for any part of the
    employment process, please call and let us know the

    nature of your request and your contact information. As an Equal Opportunity Employer, our hiring decisions are based on
    merit, qualifications, and business needs. #JGSUS

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