Senior Manager of Data - St Louis - Concordance

    Concordance
    Concordance St Louis

    1 day ago

    Description
    Senior Manager of Data & Research, St. Louis, MO

    Department: Strategy and Project Management

    Employment Type: Full Time

    Location: St. Louis, Missouri

    Description

    Concordance's reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Our Care Team formally supports each participant for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

    Position Overview:

    The Senior Manager of Data & Research supports the efforts of Concordance in monitoring the quality and fidelity of the model through ongoing data collection, research, and evaluation. The Senior Manager collects and analyzes qualitative and quantitative data related to ongoing quality monitoring as well as special research projects to support program and mission advancement and is the primary point of contact for all internal programmatic data inquiries. This role serves as an integral member of the Data & Grants Team and reports to the Chief Impact & Strategy Officer.

    KEY RESPONSIBILITIES - YOUR ROLE WILL INVOLVE:

    Data Strategy Design & Implementation

    Supports the design of and leads the implementation of the Concordance Data Strategy.
    • Data Collection: collaborate with IT, executive leadership, and program managers to design instruments that fulfill reporting needs and capture data
    • Data Integrity Monitoring: performing audits, cleansing, processing, and validation on the data to ensure its quality
    • Reporting: Leads execution of predictable data analysis and visualization needs, including grant reports, state contract invoicing, annual report, dashboards, etc.
    • Data Insights: translating insights into actionable information for programmatic and operational leadership
    • Internal Evaluation: support measurement of participant outcomes and indicators of program success
    Executive Leadership Support

    Supports senior leadership in advancing program and operational excellence.
    • Dashboard Ownership: regularly maintains internal and external dashboards with program data to inform innovation, program adjustment, and indicators of success
    • Grant Applications and Donor Stewardship: providing data necessary to successfully implement fundraising strategy, including supplying data required for grant applications and ad-hoc analyses
    • Marketing & Communications: queries program data and compiles externally sourced information (i.e., publicly available data, existing research and reports, media publications, etc.) to support static content on website, social media, and internal communications
    • Financial & Operational: providing programmatic-level data informing annual budget, program costs, contract outcomes, and fiscal management operations
    Exploratory Research
    • Program Efficacy: Analyze program phenomena that impact quality of services (i.e., demographic, phase progression, program retention, etc.) aligned with organizational priorities, strategic growth, and quality improvement initiatives
    • Market Research: Conduct research to maintain regional and national profiles, economic conditions impacting justice-involved individuals, and best practices within services areas (i.e., housing, behavioral health, employment, etc.)
    Training
    • Train and onboard staff on the organization's customized CAPs database, ensuring accurate data entry, reporting, and system utilization
    • Recommend, design, and lead ongoing trainings based on system utilization KPIs and data integrity audit results
    The right candidate will come with the following attributes: education, experience, and meeting the physical requirements for the position.

    Personal Attributes:
    • Mission-focused. Respect for the dignity of all human beings and belief in a second-chance for justice-involved individuals.
    • Passion for philanthropy and nonprofit work, with a deep commitment to advancing Concordance's mission.
    • Organized and detail-oriented, with the ability to manage multiple projects, deadlines, and calendars effectively.
    • Strong communicator who can translate ideas into clear written, visual, and video content and collaborate effectively with colleagues across the organization.
    • Collaborative and team-oriented; value feedback; and contribute positively to a supportive and respectful work environment.
    • Mission-driven with care, empathy, and respect for the individuals and communities Concordance serves
    Qualifications:
    • Proficiency in statistics, data analysis, and research methods
    • Experience working in nonprofit organizations
    • Demonstrated knowledge of and skill in adaptability, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, quality management, teamwork, written communication, group presentations, group process facilitation, influence, results orientation, strategic thinking, and team building.
    • Excellent interpersonal skills and ability to work well with all levels of internal management and staff, as well as outside partners and vendors. Sensitivity to confidential matters required.
    • Strong computer skills especially with Microsoft Office (Outlook, Word, PowerPoint and Excel). Experience with Access or other analytical software a plus.
    • Detail oriented, with proficient proofreading skills.
    • Familiarity with common office equipment.
    Required Education, Licensure, and Experience: Bachelor's degree in a related field or equivalent related experience.

    Working Conditions: Office environment

    Physical Demands:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Additional Information:

    Why join Concordance:

    This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.

    Team Benefits:

    We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
    • Competitive salary and benefits package
    • Opportunities for professional development and growth
    • A dynamic and supportive work environment
    • Matching 401(K) program
    • Generous PTO
    • Health & Wellness Stipend
    Conditions of employment:

    The offer for the right candidate is contingent upon successfully completing the following requirements:
    • Passing a drug test
    • Verification of employment eligibility via I-9
    • Verification of employment Verification of education
    • Satisfactory completion of a background check
    • Signing the team member handbook
    • Declaration of no conflicts of interest
    Today, we find ourselves at a pivotal moment in our mission. Join this incredible team and support our efforts to expand our impact.
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