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- Responsible for managing the order process in an accurate and timely manner for customer contracts
- Responsible for driving and identifying opportunities for continuous improvement
- Utilize EDI for order processing
- Liaises with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues
- Identifies customer needs and provides a high level of customer satisfaction. This may include communication and correspondence to customers
- Contributes to a positive team environment through the achievements of team objectives and measurements. Assists team members as needed
- Provides backup-support where additional coverage is needed
- Completes other duties as assigned
- Solid written and oral communication skills
- EDI order processing knowledge
- Excellent time management and organizational skills
- Good interpersonal skills
- Ability to work on multiple tasks simultaneously and work across a matrixed organization
- Strong attention to detail
- Demonstrated analytical and problem-solving skills
- Superior customer service skills
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
Customer Experience Specialist - Sharonville, United States - Protective Industrial Products
Description
*Job Summary*This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.*Essential Functions
Job Type:
Full-time
Pay:
$ $24.72 per hour
Benefits:
Weekly day range: