TxDMV CUSTOMER SERVICE REP III VTR-REG - Wichita Falls, United States - TxDMV Board
Description
Job Description TxDMV CUSTOMER SERVICE REP III VTR-REG **Organization**
: TEXAS DEPARTMENT OF MOTOR VEHICLES **Primary Location**
: Texas-Wichita Falls **Work Locations**
: Wichita Falls RSC 1601 SW Parkway Bldg A Wichita Falls **Description**
To apply for this position, complete an on-line application either through the or through . TxDMV does not accept paper applications.
If selected for an interview, applicants requiring an accommodation for the interview process should contact Human Resources at
**GENERAL DESCRIPTION**
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, Wichita Falls Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
**MINIMUM REQUIREMENTS**
**Education and Experience**
Graduation from high school or equivalent plus four (4) years experience in a high-volume customer service or general office administration environment. Experience and education may be substituted for one another. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
**ESSENTIAL DUTIES**
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Performs other job-related duties as assigned.
**COMPETENCIES**
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting information and incomplete information in time to do something about it.
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesnt misrepresent him/herself for personal gains.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answer.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Written Communication - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
**The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.**
**Qualifications**
**ADDITIONAL INFORMATION**
**Job offer and continuation of employment is contingent upon:**
Proof of education and experience listed on the application.
Eligibility to work in the United States.
Satisfactory results from a pre-employment criminal history background check and drivers record check.
Compliance with Selective Service registration for males ages
**Veterans**
If selected for the position the following must be provided on or before the first day of employment for proof of veterans preference:
Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the and then click on the occupational category for the position. Additional MOS can be found at the State Auditors Office .
The provides helpful employment information.
**Submission of Application:** Your application should be complete and reflec