Mac Support Analyst - Dallas, United States - BuzzClan

Description

BuzzClan is an elite business consulting firm collaborating to provide software, advisory and implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.
Title

• Mac Support AnalystLocation
• DownTown Dallas, TX (100% onsite)Job Tenure
• Full TimeIn this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organization;s computing environment.

This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance.

You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance whererequired.

Responsibilities:

As a IT Support Analyst, you will:Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365and any other authorized desktop applications.

Install, upgrade, support and troubleshoot for printers, computer hardware and any otherauthorized peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, and any otherauthorized peripheral equipment.
Perform remedial repairs on computers, laptops, printers, and any other authorizedperipheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Perform work in compliance within specified warranty requirements.
Return defective equipment/parts to maintenance inventory, documents customerrepairs, maintains and restocks assigned parts inventory to insure proper spare partslevels.

Be responsible for monitoring, operating, managing, troubleshooting, and restoring toservice any terminal service client, personal computers (PC) or notebooks that hasauthorized access to the network.'Have the capacity to learn existing and emerging technologies.

Provide direct production support services for application users by responding tooperational problems that are funneled to the team via helpdesk tickets.

Support the various applications used by staff.

Provide direct production support services for application users by responding tooperational problems that are funneled to the team via helpdesk tickets.

Other duties as assigned.
QualificationsHigh school diplomaAssociate degree preferred.#J-18808-Ljbffr